ATM, OTC Cash Insurance



Want to give yourself the much needed relief against risk of losing your cash / wallet / purse, jewelry, watch, ID Cards, Mobile Phones and keys to roadside armed-hold ups & forced snatching? Cash & Valuable cover will keep you hedged against a very nominal annual fee

Samba’s ATM, Cash & OTC Cash Insurance, underwritten by Jubilee General Insurance Company Limited (JGI), provides you cover against the risk of your cash being snatched through armed hold-ups or burglaries within 60 minutes from an ATM Transaction / Branch Withdrawal or within a radius of 1.5 km from an ATM or Bank Branch, whichever comes first.

The product is available in the following 3 Options which you can chose depending upon your individual convenience.


Plan – A: Monthly Plan

Insured Event:

  • The loss of Cash directly because of robbery, armed hold-up and/or forced snatching of money within a radius of 1.5 Km or during Sixty (60) minutes (whichever comes first) which You obtained by using Your SAMBA ATM Card at an ATM of any scheduled bank and/or the SAMBA Bank’s kiosks across Pakistan.
  • The loss of Cash directly by reason of withdrawal(s) using Your ATM Card at an ATM of any scheduled bank and/or the SAMBA Bank’s kiosks across Pakistan;
  • Made by you while acting under Duress or
  • Made by the criminal(s) after you handover Your ATM Card along with PIN while acting under Duress

Special Condition:

Provided that You notify to the Bank immediately and as soon as practicable the happening of such event and get Your ATM Card deactivated/blocked for any future transaction(s) other than the one(s) made under Duress.                                          

  • Loss of cash, during transit pursuant to withdrawal over the counter (“OTC”) from the Assured’s branch(es) and/or office(s) and/or banking booth(s) across Pakistan, by the Customer by reason of robbery and/or armed hold-up and/or forced snatching of money, within a radius of 1.5 km or during 60 minutes whichever comes first.

Limits of Liability: Rs. 20,000 (Per transaction) & Rs 40,000 in the aggregate per year

Monthly Premium: Rs. 250


Plan – B: Yearly Plan

Insured Event:

  • The loss of Cash directly because of robbery, armed hold-up and/or forced snatching of money within a radius of 1.5 Km or during Sixty (60) minutes (whichever comes first) which You obtained by using Your SAMBA ATM Card at an ATM of any scheduled bank and/or the SAMBA Bank’s kiosks across Pakistan.
  • The loss of Cash directly by reason of withdrawal(s) using Your ATM Card at an ATM of any scheduled bank and/or the SAMBA Bank’s kiosks across Pakistan;
  • Made by you while acting under Duress  or
  • Made by the criminal(s) after you handover Your ATM Card along with PIN while acting under Duress

Special Condition:

Provided that You notify to the Bank immediately and as soon as practicable the happening of such event and get Your ATM Card deactivated/blocked for any future transaction(s) other than the one(s) made under Duress.

  • Loss of cash, during transit pursuant to withdrawal over the counter (“OTC”) from the Assured’s branch(es) and/or office(s) and/or banking booth(s) across Pakistan, by the Customer by reason of robbery and/or armed hold-up and/or forced snatching of money, within a radius of 1.5 km or during 60 minutes whichever comes first.

Limits of Liability: Rs. 20,000 (Per transaction) & Rs 40,000 in the aggregate per year

Annual Premium: Rs. 3,000


Plan – C: Yearly + Plan

Insured Event:

  • The loss of Cash directly because of robbery, armed hold-up and/or forced snatching of money within a radius of 1.5 Km or during Sixty (60) minutes (whichever comes first) which You obtained by using Your SAMBA ATM Card at an ATM of any scheduled bank and/or the SAMBA Bank’s kiosks across Pakistan.
  • The loss of Cash directly by reason of withdrawal(s) using Your ATM Card at an ATM of any scheduled bank and/or the SAMBA Bank’s kiosks across Pakistan;
  • Made by you while acting under Duress or                   
  • Made by the criminal(s) after you handover Your ATM Card along with PIN while acting under Duress

Special Condition:

Provided that You notify to the Bank immediately and as soon as practicable the happening of such event and get Your ATM Card deactivated/blocked for any future transaction(s) other than the one(s) made under Duress.                                                   

  • During transit pursuant to withdrawal over the counter (“OTC”) from the Bank’s branch(es) and/or office(s) and/or banking booth(s) across Pakistan, by the Customer by reason of robbery and/or armed hold-up and/or forced snatching of money, within a radius of 1.5 Km or during 60 minutes whichever comes first.

Loss of Valuables: 

The loss of Valuables ( including Wallet/Purse, Watch/ Jewellery, Mobile Phone, ID’s and Keys) While in possession of or being carried by You due to robbery, armed hold-up and/or forced snatching as a consequence of Insured Event, within Prescribed Time and Radius across Pakistan.

Limits of Liability: 

For Loss of Cash ATM / OTC Cover: Rs. 20,000 per transaction Rs. 40,000 in the aggregate per year

For Loss of Valuables: PKR 25,000 One event during policy period

Annual Premium: Rs. 3,000

Frequently Asked Questions:


What is ATM & OTC Cash Insurance?

It is an exclusive arrangement of two insurance offerings in one comprehensive package. Cash Withdrawal Insurance is an insurance policy which protects you against loss of cash due to snatching, armed hold-up or forced deprivation provided that cash is withdrawn either from the any ATM or Samba bank branch counters situated across Pakistan.

For how long am I covered?

You will be covered up to Sixty (60) minutes from the time the Cash is withdrawn from the ATM and/or the Bank’s Kiosks and/or Bank’s Branch, and/or p to radius of  1.5 kilometers   whichever occurs first all across Pakistan.

Who is Jubilee General Insurance?

Jubilee General Insurance is the underwriter of this ATM & OTC Cash Insurance policy and JGI will service your queries and claims.

How can I Process my Claim?

You can follow following simple steps to process your claim:

1. In case of any mishap, please contact Samba Phone banking @ +92 21 11 11 72622 (SAMBA) or JGI at 0800 037 86, within 24 hours of the incident

2. Provide a written statement describing the nature of the loss.

3. Provide an First Information Report (F.I.R) and all necessary documents / explanations (ATM Slip, if available) and / or Bank Statement and any other evidence as may be required by the insurance company.

How soon can I get the claim reimbursed?

JGI will settle your claim within 15 days upon receipt of all documents.

Whom should I contact if I require more information regarding ATM & OTC Cash Insurance?

You can either contact your Relationship Manager, call Samba Phone banking on +92 21 11 11 72622 or Contact Jubilee General Insurance at 0800 037 86

NOTE: Please note that Samba Bank Limited is only a distributor of this insurance product while the risk of coverage and responsibility of claim coverage rests with Jubilee General Insurance Company Limited. All claims will be settled in accordance with the contemporary documentation and policy requirements of Jubilee General Insurance Company Limited, without any direct or in-direct influence from Samba Bank Limited.