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  • Personal Banking
    • Accounts
      • Account Opening Guidelines
      • Digital Account for Resident Pakistanis
      • Savings Plus Account
      • Sehel Current Account
      • Ladies Banking Account
      • Account Opening for Differently-abled Persons
      • Basic Banking Account
      • Term Deposit Account
      • FCY Accounts
      • Asaan Account
      • Asaan Remittance Account
      • Lockers
    • Electronic Funds Transfer
    • RAAST: Pakistan's Instant Payment System
    • Wealth Management
      • Jubilee Secure Savings Plan
      • Jubilee Secure Retirement Plan
      • EFU Future Secure Plan
      • EFU Takaful Savings Plan
      • EFU Takaful Education & Marriage Plan
      • EFU Single Premium Plan
      • State Life Endowment Plan
      • State Life Three Payment Plan
      • State Life Sada Bahar Plan
      • IGI Wahid Takaful Single Contribution Plan
      • Mutual Funds (UBL Fund Managers)
      • SECP Customer Protection Notice
    • Debit Card
      • Samba Debit MasterCard
      • Samba Debit MasterCard Features
      • Samba Debit MasterCard FAQs
      • Samba PayPak Debit Card
    • Finance Facility
      • Personal Loan
      • Auto Loan
      • Break-Free / Overdraft Facility
      • Samba Home Loan
      • Mera Pakistan, Mera Ghar - Government's Markup Subsidy Scheme for Housing Finance
      • Mera Pakistan Mera Ghar Application Tracking Status
    • Home Remittance
      • Sohni Dharti Remittance Program
      • electronic Proceed Realization Certificate (ePRC)
    • State Bank of Pakistan Deposit Protection Mechanism
  • Sambagold
    • Banking Privileges
    • Banking Solutions for Your Personal Economy
    • CIP Lounge Access
    • Dedicated & Personalized Banking
    • Eligibility Criteria
    • MasterCard ® Priceless Program
    • Spending with an Edge
    • Wide Array of Banking Services
  • Commercial & SME Banking
    • Pakistan Single Window (PSW)
    • Account Services
      • Current Account
      • Term Deposits
    • Import Solutions
      • Documentary Credits
      • Finance against Imported Merchandise
      • Finance against Trust Receipts
      • Import Documentary Collections
    • Export Solutions
      • Export Bill Collection & Follow Up
      • Export Bill Discounting
      • Export Bill Negotiation
      • Export Refinance Scheme
      • Forward Exchange Facility
      • Letter of Credit-Advising
      • Letter of Credit-Confirmation
      • Letter of Credit-Transfer
    • Guarantee Services
      • Advance Payment Guarantee
      • Bid-Bond
      • Letter of Guarantee
      • Performance Guarantee
      • Standby Letters of Credit
    • Working Capital Financing
      • Invoice Financing/Local Bill Discounting
      • Cash Finance
      • Running Finance
      • Invoice Financing
    • Small & Medium Enterprises
      • Naya Pakistan Housing and Construction Finance Facility for Builders and Developers
      • Lending/Financing Products
      • SBP Refinancing Schemes
      • electronic Proceed Realization Certificate (ePRC)
    • Travel & Trade Services
      • Hajj Remittances
      • Umrah Guarantees
  • Corporate & Investment Banking
    • Pakistan Single Window (PSW)
    • Cash Management
      • Cash Management Services
      • Collection Solutions
      • Liquidity Management
      • Payment Solutions
    • Corporate Banking
      • Account Services
      • Online Services
      • Working Capital Solution
      • Term Finance Solution
      • Trade Services
      • Trade Financing Product
      • Location
    • Investment Banking
      • Advisory Services
      • Corporate Finance Services
    • Home remittance
      • Speed Cash
      • electronic Proceed Realization Certificate (ePRC)
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      • Currency Trading
      • Liability Management
      • Regulatory Reserve Management
      • Swaps & Forwards
    • Money Markets
      • Asset Liability Management
      • Debt Trading
      • Regulatory Reserve Management
      • Guidelines for Investor Portfolio Securities Accounts (IPS)
    • Sales & Distribution
      • Fixed Income Sale
      • Structured Products
      • Trade Services
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      • Share Registrar
      • Statement of Compliance
      • Synopsis of Board Sub Committees
      • Policies
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      • Secretarial Compliance
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    • Investment in Naya Pakistan Certificates (NPCs)
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Privacy Policy

Your privacy is important to Samba Bank limited & its affiliates. This is why we are committed to our Privacy Promise for Consumers.

Samba Bank limited Privacy Promise for Consumers:
While information is the cornerstone of our ability to provide superior service, our most important asset is our customers' trust. Keeping customer information secure, and using it only as our customers would want us to, is a top priority for all of us at Samba Bank limited and its affiliates. Here then, is our promise to our individual customers:

1. We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.

2. We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business. 

3. We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.

4. We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, have been authorized by the customer, or are required by law. Provided that certain customers information may be provided to the group companies and affiliated concerns of Samba Bank Limited.

5. We will attempt to keep customer files complete, up-to-date, and accurate. We will tell our customers how and where to conveniently access their account information (except where we are prohibited by law) and how to notify us about errors which we will promptly     correct. We will continuously assess ourselves to ensure that customer privacy is respected.



Samba's Bank Limited Internet Privacy Policy, which outlines our privacy policy for our Internet site users.

This section explains our policy regarding any personal information you might supply to us when you visit this site. Our goal is to protect your information on the Internet in the same way that we protect it in all the other ways we interact with you: in branches, at ATMs, and on the phone.

Samba's Bank Limited Internet Privacy Policy

1. You can visit this site and find out about our products and services, read our Corporate reports, check on career opportunities, or get a news update and other value-added services without giving us any information about yourself.


2. If you do provide personal information, such as address, e-mail, telephone and fax numbers, as well as demographic and customer identification, we will not disclose (share, sell or divulge) it to external organizations except the group companies and associate concerns of Samba Bank Limited unless we have informed you, been authorized by you, or are required to do so by law. We will maintain this information, as well as your business activities and transactions, according to our usual strict security and confidentiality standards.


3. In order to provide better service or to address security hazards, we will occasionally use a "cookie". A cookie is a small piece of information which a Web site stores on your Web browser on your PC and can later retrieve. The cookie cannot be read by a website other than the one that set the cookie. We use cookies for a number of administrative purposes, for example, to store your preferences for certain kinds of information or to store a password so that you do not have to input it every time you visit our site. Most cookies last only through a single session, or visit. None will contain information that will enable anyone to contact you via telephone, e-mail, or "snail mail." You can set up your Web browser to inform you when cookies are set or to prevent cookies from being set.

Samba's Bank Limited Biometric Verification App (BVS) Privacy Policy

1. Samba Bank Limited does not save/store/share any fingerprint images/data as mandated by the State Bank of Pakistan. The captured fingerprints are directly passed to NADRA (National Database and Registration Authority) APIs in the form of accepted fingerprint templates for the verification of fingerprints against the citizen number.

2. The current geo-location (longitude and latitude) of the user is captured at the time of biometrics verification as per the mandate of the State Bank of Pakistan (https://www.sbp.org.pk/bprd/2021/C2-Annex-A.pdf). The same is passed to NADRA APIs for remote biometrics verification as it is the mandatory parameter.

3. Samba bank does not ask/collect any customer’s data other than what is stated above.

Amendments

Samba Bank Limited reserves the right to modify sections of this Privacy Policy at any time. Please check this Policy from time to time for any changes.

Applicable Law

This policy is governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. All disputes arising out of or in connection with this policy shall be submitted to the exclusive jurisdiction of the courts of the Islamic Republic of Pakistan.

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Last Updated 03/29/2023
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