Contact Us

Call us at Toll Free Number 0800-72622

or

UAN +92 21 11-11-SAMBA (72622)

Overseas customers please call +92 21 11-11-SAMBA (72622)

Samba Bank Head Office-Arif Habib Centre, Ground floor, Plot # 23, Maulvi Tamizuddin Khan Road, Karachi.

Tel:+92-21-38246300

Samba Bank Regional Office-91-D/1, Main Boulevard Gulberg-III, Lahore, Pakistan.

Tel: +92-42-38109000

A complaint Form is readily available in the Branch. You can fill out the complaint form and

• Hand it over to the Customer Relationship Officer/ Relationship Manager
• Drop the complaints in the drop boxes placed in all branches
• Dispatch it to us on the below mentioned address.

Muhammad Abid Hayat

Designation: Head Construction/Builder Finance

Grade: Vice President

Phone (Office Direct Number): 042-38109055

Email: muhammad.hayat@samba.com.pk

Syed Hasan Yasir Jaffri

Designation: Team Leader –Corporate & Investment Banking Group South

Grade: Vice President

Phone (Office Direct Number): 021-38246141

Email: Yasir.jaffri@samba.com.pk

Muhammad Sufyan Jamil (Designated Officer for Branches)

Designation: Regional Head

Grade: EVP - 1

Phone (Office Direct Number): +922138244901

Email: sufyan.jamil@samba.com.pk

You can mail your complaint on a letter addressed to:

Samba Bank Pakistan: Customer Care Unit SAMBA Bank Limited,

Ground Floor, Arif Habib House,
23, Maulvi Tamizuddin Khan (M.T. Khan) Road, Karachi

If you wish to log a complaint regarding any banking services/product by Samba Bank or for eCIB related queries and complaints, you can email us at samba.care@samba.com.pk

Our customers can now use WhatsApp for submission of their complaints and seeking day to day banking assistance.

Samba Bank Limited’s WhatsApp number for availing this service is +923 11 11 72622 (SAMBA)

The SambaPhone Banking team will provide round the clock assistance to the clients regarding their queries and complaints.

• Customer needs to save +92 311 11 72622 (SAMBA) in their Phone Contact List
• The number will automatically appear on the client’s WhatsApp contact
• The customer can open the dedicated WhatsApp chat box and initiate a secured correspondence with the bank

* This WhatsApp service is not meant to assist the customers in getting to know their balances and/or personalized account/card status, Card Blocking etc. on chat

* If request for immediate assistance is received via WhatsApp, SambaPhone Banking team will call the customer on registered number and assist as per SOP

* The customers may continue to use their SambaSmart Mobile Application and/or Personal Internet Banking for their banking inquiries such as Balance, Bank Account Statements, Card status etc

Fax Number : +92-21-32460431

You can also connect with us on our Social Media.

Facebook - http://facebook.com/sambaBankPk/
LinkedIn - https://www.linkedin.com/company/samba-bank-ltd./
Instagram - https://www.instagram.com/sambabankpakistan/
Twitter - https://twitter.com/SambaBankPK

If you wish to log a complaint regarding any banking services/product by Samba Bank please contact the following:

Mr. Clifford Lucas
Phone: +92 21 3824 6146
Email: clifford.lucas@samba.com.pk

Mr. Ammar Navid Rizvi
Phone: +92 21 3824 6162
Email: ammar.rizvi@samba.com.pk

For unsatisfactory resolution, you may write to Banking Mohtasib Pakistan, Shaheen Complex, M.R. Kiyani Road, Karachi.

+9221-99217334-38 Or visit www.bankingmohtasib.gov.pk

State Bank of Pakistan, in its endeavor to further improve the effectiveness and fairness of the banking system, has developed a Portal and Mobile App namely ‘Sunwai- a customer complaint management service’ with an aim to facilitate customers in the lodgment of their complaints with the Banks/DFIs/MFBs (referred herein as FIs). 

Sunwai can be accessed at https://sunwai.sbp.org.pk

Google Play store: https://play.google.com/store/apps/details?id=com.sbp.sbp_complaints_management&hl=en&gl=US&pli=1 

IOS App store: https://apps.apple.com/gb/app/sunwai-customer-complaint/id1631334727

As a proof of registration a complaint number will be sent to you through an email, SMS or letter. For all future correspondence on your highlighted issue, please mention the complaint number provided to you.

Rest assured your problems and complaints will be swiftly and efficiently resolved. We will reply to your minor nature complaints within 7, major nature complaints within 15 and fraud related complaints within 30 working days. In case the matter requires further investigation an interim response will be sent. However, all complaints of minor nature, major nature and fraud related will be addressed within a maximum period of 7, 15 and 30 working days respectively.

Kindly provide us the following information along with your complaint:

• Date of Complaint
• Customer Name
• Branch Name
• Account/Debit Card Number
• Postal Address
• Contact details (Email, currently active mobile number)
• Supporting documents (if any)

Whistle Blowing is bringing a suspected activity to a conclusion by raising concerns about possible malpractice on the basis of strict confidentiality.

A whistle-blower discloses information, when he/she has reasonable information of any or all of the following:

• A violation of any law, rule or regulation
• An abuse of authority / offensive behavior
• Damage to environment - Health and safety risks, including risks to public/employees        
• Unauthorized use of funds, or misuse of funds, or of property, resources etc.      
• Gross mismanagement    
• Possible damage to reputation
• Possible fraud & forgeries / financial malpractices, irregularities      
• Personnel harassment or physical abuse; other unethical conduct

Whistle Blow Policy provides a secure channel for employees (i.e. full time employees, bank contract staff and third party contractual), vendors, customers and stakeholders to express concerns if they see irregularities, malpractices, frauds, forgeries, personnel harassment or improper conduct in their work environment, which they construe being a violation of law, rule, or regulation.

Whistle Blow Unit (WBU) /ORMD will deal with all complaints in accordance with the approved Whistle Blow Policy & Program.

To make a disclosure, you may contact:

• Chief Executive Officer
• Chief Risk Officer
• Head of ORMD
• Head of HR & Training

Whistle Blowers who prefer keeping anonymity may send an anonymous letter to the above officials  / email at the following addresses:

ORMD/WBU Samba Bank Limited,
Ground Floor, Arif Habib House,

23, Maulvi Tamizuddin Khan (M.T. Khan) Road, Karachi
Phone #: 021-38694437
e-mail: Whistle.blowing@samba.com.pk