FAQs

SambaOnline Banking Services

SambaOnline Banking Services

How can I enroll for online banking?

Follow our simple on-screen instructions to register for SambaOnline.

  • Accept Terms & Conditions
  • Enter Your Details
  • Provide Authentication
  • Assign Login Details
  • Confirm your registration

What do I need to enroll for online banking?

  • A Samba Account.
  • Registered Email Address as per Bank’s record.
  • A mobile number registered with Samba.

What are the services available online?

Bank Account

  • Order a Cheque book.
  • View, print or download up-to the-minute information about your account.
  • Account to account funds transfer (within Samba & other local banks)
  • Block Lost & Stolen ATM Card
  • Request Stop Payment on Cheque(s)
  • Term Deposit Booking Request
  • Subscribe/Unsubscribe to Samba SMS Alerts
  • Utility Bill Payments (K-Electric, LESCO, GEPCO, SNGPL, SSGC, Ufone Postpaid & Prepaid, Warid Postpaid & Prepaid and Telenor Postpaid & Prepaid)

General Services

  • Change your Samba Internet banking password.
  • Change ATM PIN

Is my financial information secure online?

Protecting our customer's personal and financial information, and providing a secure online environment to transact with us is a top priority at Samba. Our security technologies and processes are continuously evaluated to ensure that they are maintained to the highest possible standards. We employ a diverse range of technologies and security mechanisms to ensure the safety, confidentiality and integrity of your information and transactions. Here are some of the security technologies we use:

  • Second Factor Authentication.
  • Secret Image/Phrase.
  • Trusted Computer.
  • Firewall.
  • Individualized password.

Debit Card

What is the Samba Debit MasterCard?

A debit card is an electronic payment facility that gives you 24-hour access to your bank account(s). Samba Debit MasterCard® offers the convenience of not having to carry cash or cheques. You can use your debit card for payment at merchant outlets and for cash withdrawals at ATMs.

What transactions can I perform with my Samba Debit MasterCard?

  • Withdraw cash at local and international ATMs.
  • Pay for goods and services at MasterCard POS retailers in Pakistan and abroad.
  • Transfer funds to other Samba accounts or to any other account with a 1LINK member bank.
  • Pay utility bills and top-up your cell phone connection.
  • Access multiple accounts from a single card

What are the benefits of my Samba Debit MasterCard?

  • No need to carry cash 
  • Safe and secure 
  • 24x7 access to SambaPhone at (+92-21) 11 11 SAMBA (72622) 
  • Up to 3 Add-on Cards 
  • Access multiple accounts from a single card  
  • Discounts and deals 
  • Global acceptance

How does the Samba Debit MasterCard work?

Your Samba Debit MasterCard® is an ATM/Debit card. Spending is limited to the amount of money in your account. Each time you use the card to shop or withdraw money from an ATM, the amount is automatically deducted from your account. Because it carries the MasterCard logo, it can be used wherever MasterCard debit cards are accepted — at shops and establishments in Pakistan and abroad.

How can I activate my Samba Debit MasterCard?

To activate your card, just call SambaPhone at (+92-21) 11 11 SAMBA (72622). A SambaPhone Officer will activate your card after successful verification. Only the Primary Cardholder can activate Supplementary Cards.

Where can I use my Samba Debit MasterCard?

Your Samba Debit MasterCard® can be used at: • All Samba ATMs • All 1LINK and M-Net ATMs • ATMs bearing the MasterCard/Cirrus logo • All merchants in Pakistan and abroad displaying the MasterCard logo

How will my Samba Debit MasterCard work at retail outlets?

When making a purchase at a store with a chip-enabled terminal, the retail outlet attendant will insert your chip card into the terminal. You will be asked for a signature on the sales slip to complete your transaction. If the merchant does not have a chip-enabled terminal, your card can be swiped to read the magnetic stripe on the back. Many European countries accept Chip and PIN cards as the primary form of payment for debit card purchases. When making a purchase at any of these locations, you will be asked to enter your PIN into a keypad instead of signing a receipt. This PIN is the same as the ATM PIN that you use when withdrawing cash at the ATM machine.

How can I use my Samba Debit MasterCard for shopping?

Your debit card is accepted at all retail outlets displaying the MasterCard® logo. That includes over 32 million merchant locations across Pakistan and abroad. Please note that international transactions may carry a transaction charge which is mentioned in our schedule of charges available in our branches and on the Samba website (www.samba.com.pk).

Can I use my Card for online payments?

This feature is currently not supported.

Can I get Add-on Cards for my loved ones?

Yes. The Primary/Supplementary cardholder can request for up to 3 Add-on Cards for immediate family, i.e. parents, spouse, siblings and children. The Add-on Card can be blocked at the request of either the Primary/Supplementary Cardholder or Add-on Cardholder. However, it can only be re-issued under the instructions of the Primary Cardholder. Add-On Cardholders have access to all types of transactions on ATMs and at retails merchants. The Primary/Supplementary Cardholder can define a transaction limit for every Add-on at the time of request or call SambaPhone to change the transaction limit.

How can I check my Samba account balance?

You can check your account balance by visiting the nearest ATM and performing a balance inquiry transaction, by logging into your SambaOnline Account or by contacting SambaPhone Banking (+92-21) 11 11 SAMBA (72622).

How long can I use my Samba Debit MasterCard?

You can make purchases or withdraw cash until the expiration date shown on your card (which is 5 years after the issue date) or until your account balance is depleted. To add more funds to your account, visit your nearest Samba branch.

How can I get a Samba Debit MasterCard?

New customers can fill out the account opening form when opening an account. Existing customers can fill out a simple debit card application form at the branch where they maintain their account. The branch will process the request for card issuance and send a new card by courier in 7-10 business days to the address indicated on your bank record.

If I have multiple Samba deposit accounts, which ones can I access with my debit card?

You can submit a request at your Samba branch to access multiple accounts at Samba ATMs. However, POS and retail transactions can only be performed with your default account.

Can I get a statement of account for my Samba Debit MasterCard?

Yes, you can get a half-year statement of account. You can also check your transactions online by signing up for Samba Online banking services, by printing out a mini-statement at Samba ATMs or by calling SambaPhone at (+92-21) 11 11 SAMBA (72622).

How can I make a complaint?

Just call SambaPhone day or night at (+92-21) 11 11 SAMBA (72622). You will be provided with a number to track your complaint. You may also visit any Samba branch or email us at SambaCare@samba.com.pk. We will ensure that you get a response within 10 days and your complaint is resolved within 45 days.

What should I do if I want to dispute a transaction?

You may notify us of errors or discrepancies in your transactions within seven (7) days of the transaction date. To dispute any Debit Card Retail/International transaction, a written request is required. Fill up a Debit Card complaint form from the branch or download it from our website. Disputed transactions will be filed/processed with MasterCard®. The investigation may take from 45 to 180 days, or longer if pre-arbitration/arbitration is required.

Where can I get an ATM PIN for my Samba Debit MasterCard?

You generate your ATM PIN by calling Samba Phone at (+92-21) 11 11 SAMBA (72622).

What should I do in case my Card is lost or stolen?

It is important that you report the loss immediately by calling SambaPhone at (+92-21) 11 11 SAMBA (72622). Samba will immediately block your card and raise a request for a replacement card. You will receive your replacement card in 7 to 10 days via courier to your last indicated address. You are protected from any fraudulent transactions made on your card from the time you notify Samba.

Who should I contact if I encounter any problems abroad?

MasterCard Global Customer Assistance Service helpline numbers offer instant support. Dial the number for the country you are travelling to for general information and to report issues regarding your debit card. For global contact numbers, visit:  http://www.mastercard.com/global/assets/docs/GlobalServiceTollfreeNumbers

What should I do if an ATM is out of service?

In the unlikely event that a particular ATM is out of service, a message to this effect will be indicated on the screen. This can be due to telecommunication problems, hardware breakdown, power shutdown and other causes. Please proceed to the nearest available ATM or call SambaPhone at (+92-21) 11 11 SAMBA (72622).

What should I do if I lose or forget my ATM PIN?

Call Samba Phone at (+92-21) 11 11 SAMBA (72622). The Samba Phone Officer will guide you to reset/generate your new PIN.

What are the transaction limits of my Samba Debit MasterCard?

The following are the daily transaction limits for your Samba Debit MasterCard®. The Primary Cardholder can define a transaction limit for every Add-on at the time of request or call SambaPhone to change the transaction limit.

SambaPhone

What is SambaPhone?

Samba Phone Banking gives you direct access to your account 24/7 without physically visiting the branch. Our customer service representatives aim to provide you with immediate banking support and solutions. Samba Bank limited through its advanced technology also offers one of the best financial solutions available in the market today.

What are the working hours in SambaPhone?

SambaPhone is available 24 hours a day and 7 days a week.

How to reach SambaPhone?

You can contact SambaPhone at 11-11-72622 (SAMBA) If you’re calling from overseas you may enter the country code & city code followed by our helpline number: 0092-21-11-1172622 (SAMBA)

What are the services provided through SambaPhone?

Financial Transactions:

  • Account to Account Funds Transfer (within relationship)
  • Account to Account Funds Transfer (across relationship)
  • Utility Bills Payment 
  • Personal Loan Payoff Request (along with NOC Issuance)
  • Stop Cheque Request
  • Pay Orders / Demand Draft Request

Non-Financial Services:

  • Consumer, ADC & Liability Products Information
  • Account Balance Confirmation
  • Account transaction details
  • ATM PIN generation & re-issuance
  • T-Pin generation & re-issuance
  • Samba Debit MasterCard Activation & Blocking
  • Email Address Updation Request
  • Account Statement Request
  • Balance Certificate Request
  • Samba Debit MasterCard Replacement 
  • Cheque Book Request
  • Complaint Registration

What are the alternative channels in case of not being able to reach SambaPhone?

You can reach us through SambaOnline, SambaMobile , Samba ATMs or visit us in any Samba branch

Is it possible to call SambaPhone using my cell phone?

Yes it is possible to call sambaphone by entering the city code and then helpline number E.g. 021-11-11-72622 (SAMBA)

Is it secure to use SambaPhone and is my account information are safe?

Yes, SambaPhone has a well structured authentication method which ensures full security.

Is there a way to proof my transactions which have been done through SambaPhone?

Yes, all SambaPhone calls are recorded. On every transaction Sambaphone officer repeats the Date, time and name of Agent to the customer. So that customer can use it for future reference.

Retirement Plan

Am I eligible for the plan?

All customers of Samba Bank Limited from 18 to 65 years of age are eligible.

What is the minimum premium amount?

The minimum basic plan premium is Rs. 24,000 per annum.

What is the minimum and maximum term of this plan?

The term of the plan ranges from 10 to 57 years. You can choose your Samba Retirement age between 55 and 75 years.

Do I have the option of getting any pension?

If the attained age of the Policyholder at maturity is 55 years or above, he will also have an option to use the cash value for buying a pension, especially tailored for individuals who prefer a steady stream of income instead of a lump sum amount, at the time of retirement.

Does the plan offer any “Free Look” period?

Jubilee Life offers a free look period of 14 days during which you can review your policy terms and conditions and cancel the policy, if you choose to. Your premium will be refunded on receipt of written request within 14 days from the date of receipt of policy document. Jubilee Life reserves the right to deduct the expenses incurred on medical examination(s) of the customer in connection with the issuance of this policy.

How can I calculate my Sum Assured?

In case of your death, your family or loved ones would receive either the Sum Assured or Cash Value, whichever is higher. You can compute your sum assured as shown in the below example.

Example: You have a policy with an annual premium of Rs.100,000 and a cover multiple of 10 Sum Assured = Annual basic premium x Cover Multiple * = Rs. 100,000x 10 = Rs. 1,000,000 is the Sum Assured * (offered from 5 to 254), the range of cover multiples available to the policy holder varies with the age at entry of the life assured.

How do I determine the Cash Value?

Cash Value = Number of units in your Unit Account x Applicable Unit redemption price Example: The number of units in your unit account is 1,000 and the applicable unit redemption price is 800: = 1,000x Rs.800 / unit =Rs. 800,000 is the Cash Value

Is there any medical examination requirement before I can buy this plan?

The requirement of medical examination depends on the amount of Sum Assured and the age of the customer. Please contact your relationship manager at Samba Bank Limited for further details

Can I access my savings?

Yes, Samba Retirement Plan allows you to withdraw your funds (either fully or partially) after the completion of two policy years, provided you have paid premiums for two years.

  • Partial Withdrawal - If you need to withdraw cash for meeting some emergency needs, but do not want to surrender the policy, you can withdraw any amount provided that the remaining cash value (as may be reviewed by Jubilee Life) of your policy after withdrawal is greater than or equal to Rs. 24,000.
  • Full Policy Surrender - At time of surrender, you will be paid in full the Cash Value of your fund. However, surrender in early policy years may result in lower Cash Values.

Can I invest more money if I have extra funds available?

The Plan allows you to invest all extra funds available with you at any time during the term of the policy and top up your regular investments.

Does this plan give me indexation option?

Yes, this plan gives you an indexation option. That is, in order to cope with inflation your Sum Assured and premium increases automatically every year along with your contribution towards investments, up to the limit specified by Jubilee Life without any medical investigations. You, of course, retain the right to decline this increase and continue your plan on same terms and conditions as before or choose a lower increase according to your needs.

What is my plan's maturity benefit?

At the end of the chosen term of the plan, you will receive the accumulated Cash Value as a lump sum. If your age at maturity is 55 years or above, you will also have an option to use the cash value for buying a pension.

In case of any claims whom do I contact?

For all claim related matters, please contact Jubilee Life on (021) 111 111 JLI (554)

What if I have any queries/complaints?

Customers can contact Jubilee Life on (021) 111 111 JLI (554) for any product related queries or complaint. You can also call Sambaphone at 11 11 SAMBA (72622).

What proportion of my premium is allocated towards my investment?

Your premium will be allocated towards investment as follows:

Policy YearsAllocation % (as % of basic annual premium) 130 % 285 % 390 % 4 & onwards100 % Ad hoc (extra savings investment)100 %

What is a Continuity Bonus?

You will be entitled to Continuity Bonus if you continue your plan (without any breaks) with a period of more than 4 years. This will be in the form of extra units allocated to your unit account each year. With these extra units, your investment fund(s) will grow at a pace faster than what you are paying for. The extra unit allocation, as a proportion of basic plan premium is as follows:

Policy YearsAllocation % (as % of basic annual premium) 5 & onwards3 %

Which other charges would apply on my plan?

Following charges* would apply on the plan:

Bid / Offer Spread:5 % of Basic Premium Management Charge:1.5 % p.a. of Fund Value Administration Fee: Rs. 60 per month Mortality Charge:Applied on Sum at Risk on attained age basis Switching / Redirection Fee:Rs. 500, only if more than four switches / redirections are opted per year

**All charges are reviewable by Jubilee Life, and are subject to change.

How do I select my Investment Options?

Jubilee Life currently offers you a choice of following funds. You can either choose to allocate the entire premium into one of the fund or split your premium between multiple funds that are available.

  • Managed Fund: The objective of the fund is to maximize capital appreciation by investing in a balanced portfolio of a wide range of shares, government and other fixed income securities and cash deposits.
  • Yaqeen Growth Fund: The objective of the fund is to provide an opportunity to investors who prefer low risk with reasonable returns from a portfolio of highly liquid investments with minimal exposure to market fluctuations.
  • Meesaq Fund: The objective of the fund is to provide an opportunity to investors who want interest free returns. The instruments in which Meesaq Fund invests are selective stocks, sukuk bonds, short-term deposits of Islamic banks, Islamic mutual funds and fixed income funds of Islamic banks and other valid interest-free investments.
  • Capital Growth Sarmaya Fund: The objective of the fund is to maximize returns to policyholders by investing in a diverse portfolio of asset-backed investments such as shares, term finance certificates and bank deposits.

Do I have the flexibility to switch between fund(s)?

Jubilee Life allows you four free switches every policy year. Charges would be applicable from the fifth switch and will be deducted from the Cash Value / Unit Account prior to the switch. Note: This plan gives a general outline of Samba Retirement Plan. The plan and the add-on benefits will be governed by detailed conditions set out in the policy provisions and conditions.

Samba Savings Plan

Am I eligible for the plan?

The plan is available to the customers of Samba Bank Limited from 18 to 65 years of age.

What is the minimum premium amount?

The minimum basic plan premium is Rs. 24,000 per annum.

What is the minimum and maximum term of this plan?

The term of the plan ranges from 10 to 57 years, subject to a maximum age of 75 years at plan maturity.

Does the plan offer any “Free Look” period?

JLI Life offers a free look period of 14 days during which you can review your policy terms and conditions and cancel the policy, if needed. Your premium will be refunded on receipt of written request within 14 days from the date of receipt of policy document. JLI Life reserves the right to deduct the expenses incurred on medical examination(s) of the customer in connection with the issuance of this policy.

How can I calculate my Sum Assured?

In case of your unfortunate death, your family or loved ones would receive either the Sum Assured or Cash Value, whichever is higher. You can compute your sum assured as shown in the below example. Example: You have a policy with an annual premium of Rs. 100,000 and a cover multiple of 10

Sum Assured = Annual basic premium x Cover Multiple * = Rs. 100,000 x 10 = Rs. 1,000,000 is the Sum Assured

** (offered from 5 to 254), the range of cover multiples available to the policy holder varies with the age at entry of the life assured.

How do I determine the Cash Value?

Cash Value = Number of units in your Unit Account x Applicable Unit redemption price Example: The number of units in your unit account is 1,000 and the applicable unit redemption price is 800: = 1,000 x Rs.800/unit = Rs. 800,000 is the Cash Value

Is there any medical examination requirement before I can buy this plan?

The requirement of medical examination depends on the amount of Sum Assured and the age of the customer. Please contact your relationship manager at Samba Bank Limited for further details.

Can I access my savings?

Yes, Secure Future Plan allows you to withdraw your funds (either fully or partially) after the completion of two policy years, provided you have paid premiums for two years.

  • Partial Withdrawal: If you need to withdraw cash for meeting some emergency needs, but do not want to surrender the policy, you can withdraw any amount provided that the remaining cash value (as may be reviewed by JLI Life) of your policy after withdrawal is greater than or equal to Rs. 24,000.
  • Full Policy Surrender: At time of surrender, you will be paid in full the Cash Value of your fund. However, surrender in early policy years may result in lower cash values.

Can I invest more money if I have extra funds available?

Samba Savings Plan allows you to invest all extra funds available with you at any time during the term of the policy and top up your regular investments.

Does this plan give me indexation option?

Yes this plan gives you an indexation option. That is, in order to cope with inflation your Sum Assured and premium increases automatically every year along with your contribution towards investments, up to the limit specified by JLI Life without any medical investigations. You, of course, retain the right to decline this increase and continue your plan on same terms and conditions as before or choose a lower increase according to your needs.

What is my plan’s maturity benefit?

At the end of the chosen term of the plan, you will receive the accumulated Cash Value as a lump sum.

In case of any claims whom do I contact?

For all claim related matters, please contact JLI Life on (021) 111 111 JLI (554)

What proportion of my premium is allocated towards my investment?

Your premium will be allocated towards investment as follows:

Policy YearsAllocation % (as % of basic annual premium) 130% 285% 390% 4 & onwards100% Ad hoc (extra savings investment)100%

What if I have any queries or complaints?

You can contact JLI Life on (021) 111 111 JLI (554) for any product related queries or complaint. You can also call SambaPhone at 11 11 SAMBA (72622).

What is a Continuity Bonus?

For continuing your plan (without any breaks) for a period of more than 4 years, you will be entitled to Continuity Bonus. This will be in the form of extra units being allocated to your unit account each year. With these extra units, your investment fund(s) will grow at a pace faster than what you are paying for. The extra unit allocation, as a proportion of basic plan premium is as follows:

Policy YearsExtra Allocation % % of basic annual premium) 5 & onwards3 % This extra allocation is in addition to the basic allocation of units.

Which other charges would apply on my plan?

Following charges* would apply on the plan:

Bid / Offer Spread:5 % of Basic Premium Management Charge:1.5 % p.a. of Fund Value Administration Fee: Rs. 60 per month Mortality Charge:Applied on Sum at Risk on attained age basis Switching / Redirection Fee:Rs. 500, only if more than four switches / redirections are opted per year

**All charges are reviewable by Jubilee Life, and are subject to change.

How do I select my Investment Options?

Jubilee Life currently offers you a choice of following funds. You can either choose to allocate the entire premium into one of the fund or split your premium between multiple funds that are available.

  • Managed Fund: The objective of the fund is to maximize capital appreciation by investing in a balanced portfolio of a wide range of shares, government and other fixed income securities and cash deposits.
  • Yaqeen Growth Fund: The objective of the fund is to provide an opportunity to investors who prefer low risk with reasonable returns from a portfolio of highly liquid investments with minimal exposure to market fluctuations.
  • Meesaq Fund: The objective of the fund is to provide an opportunity to investors who want interest free returns. The instruments in which Meesaq Fund invests are selective stocks, sukuk bonds, short-term deposits of Islamic banks, Islamic mutual funds and fixed income funds of Islamic banks and other valid interest-free investments.
  • Capital Growth Sarmaya Fund: The objective of the fund is to maximize returns to policyholders by investing in a diverse portfolio of asset-backed investments such as shares, term finance certificates and bank deposits.

Do I have the flexibility to switch between fund(s)?

Jubilee Life allows you four free switches every policy year. Charges would be applicable from the fifth switch and will be deducted from the Cash Value / Unit Account prior to the switch. Funds switching option is not available for Meesaq Fund due to the nature of the investment.

Note: This plan gives a general outline of Samba Savings Plan. The plan and the add-on benefits will be governed by detailed conditions set out in the policy provisions and conditions.

Will the profit be subject to further deductions?

Profits accumulated in Profit and Loss Savings (PLS) accounts are subjected to withholding tax at the prescribed rate

Will Zakat be deducted?

All Savings Accounts are subjected to Zakat Deduction on first Ramadan of every year @ 2.5% on the credit balance classified as "NISAB".

How can my Account be exempted from Zakat Deduction?

Exemption of Zakat by individuals may be claimed on submission of CZ-50 form. Account holder may furnish this form 30 days before 1st of Ramadan. Zakat is exempt from charitable institutions, welfare organizations and other organizations fulfilling the required criteria.

Can a minor open savings account?

The parent of the minor or otherwise a court appointed guardian may open the account in the name of a minor.

Are Savings Account holders allowed over draft facility?

Over draft facility is allowed for Saving Account holders up to 95 % of rupee deposit.

What is the minimum rate of return on saving accounts?

Minimum Rate as periodically communicated by SBP

Savings Accounts

Will the profit be subject to further deductions?

Profits accumulated in Profit and Loss Savings (PLS) accounts are subjected to withholding tax at the prescribed rate

Will Zakat be deducted?

All Savings Accounts are subjected to Zakat Deduction on first Ramadan of every year @ 2.5% on the credit balance classified as "NISAB".

How can my Account be exempted from Zakat Deduction?

Exemption of Zakat by individuals may be claimed on submission of CZ-50 form. Account holder may furnish this form 30 days before the 1st of Ramadan. Zakat is exempt from charitable institutions and welfare organizations and other organizations fulfilling the required criteria.

Can a minor open savings account?

The parent of the minor or otherwise a court appointed guardian may open the account in the name of a minor.

Are Savings Account holders allowed over draft facility?

Over draft facility is allowed for Saving Account holders up to 95% of rupee deposit.

What is the minimum rate of return on saving accounts?

Minimum Rate as periodically communicated by SBP

Speedcash Now

How much time does it take for the fund transfer?

The beneficiary will receive cash in 5 to 10 minutes from the time he/she completes the form and hands it over to the Customer Relationship Officer.

How much money can I receive through Speed Cash Now?

You can receive a maximum amount equivalent to USD 8,000.

In which currency can I receive the amount?

Money will only be received in PKR.

If I am an account holder, can't the amount be directly credited into my account?

Yes, the amount can also be directly credited into your Samba Bank account. All you need to do is open an account with Samba Bank Limited, and inform your Samba Account Number to Remitter in Saudi Arabia.

How will I claim the money in cash which is transferred in my name?

To claim the money, the beneficiary will have to go through the following process: 

a)Visit any Samba Branch 

b)Fill in the acknowledgement form. Some of the mandatory fields are: 

1.Name of the beneficiary 

2.Remittance code. This is a special eight digit code provided by the remitter to the beneficiary directly 

3.Amount in PKR 

4.Beneficiary's CNIC No. 

c)The beneficiary will attach a Copy of the CNIC to the acknowledgement form. He / She will also carry his/her original CNIC for verification purpose 

d) Beneficiary will hand over the acknowledgement form to the Customer Relationship Officer who will forward the request for verification and further clearance 

e)At the cash counter the teller will issue the amount in cash to the beneficiary

Is it mandatory to carry the original CNIC?

Yes, original CNIC is mandatory for verification purposes. This is a minimum verification requirement. In some cases the Customer Relationship Officer can also ask for other original identification, including but not limited to driver's license and valid passport in case of non-residents.

Can someone else on behalf of the beneficiary collect the money?

No. the beneficiary in person has to visit the branch and claim the remitted amount.

Is there any other form in which the amount can be received?

If the beneficiary is not comfortable carrying cash out of branch premises, they may request the bank to issue a pay order only after receiving the remittance in cash and duly acknowledging it. This service will attract charges as per the applicable schedule of charges. If the beneficiary is an account holder of the branch then he/she may avail our direct credit facility.

Can I send money from Pakistan to Saudi Arabia or any other country through SpeedCash Now?

No, through Speed Cash Now you can only receive money in Pakistan from Saudi Arabia.

Are there any charges on Speed Cash Now?

No, there are no charges. It is Free.

SambaSmart

What is SambaSmart Mobile App?


SambaSmart Mobile App brings convenience and exciting features that you have never seen before on smartphones. You can manage your account, pay your bills and transfer funds anytime, anywhere. You can also send friend request and send money to your friends or pay their bills.

Interact with our Financial BoT and experience the new way, the millennial way of banking. It has never been so easy to access and manage your finance in the secure real-time online environment.

Who can use SambaSmart Mobile App?

Anyone can use SambaSmart Mobile App. SambaSmart Mobile App is the first mobile banking application that can be used by users having a valid Samba Account, or users with NO Samba Account and even someone who do not have any bank account at all.

Which devices can I use the SambaSmart Mobile App on?

SambaSmart Mobile App is available for iPhone®, iPad® and Android™ digital devices running up to date software.         

  • iOS 10 or later
  • Android 5.0 and later.

Can I use same login credentials for SambaSmart Mobile App which I use for SambaClick(Internet Banking)?

Yes, if you are an existing SambaClick customer (samba’s Internet Banking Web Application), you can login directly with SambaSmart Mobile App with your username and password.

Similarly, if you register on SambaSmart Mobile App then you can use the same login credentials to use SambaClick Internet Banking.

How do I register for SambaSmart Mobile App?

Download SambaSmart Mobile App from the Google Play or App Store

  • Tap on the New User Signup button
  • Accept terms & conditions
  • If you are a Samba Customer, choose “I have a Samba Account”
  • Follow on-screen instructions to create a new User ID and password

How non-samba account holders register for SambaSmart Mobile App?

You need is a valid CNIC/NICOP. Provide your basic information along with the snap of your CNIC/NICOP and create your user id.

  • Download SambaSmart Mobile App from the Google Play or App Store
  • Tap on the New User Signup button
  • Accept terms & conditions
  • Choose “I don’t have a Samba Account”
  • Follow on-screen instructions to create a new User ID
  • After approval, you will receive a notification for successful activation of login credential.

What are the features available on SambaSmart Mobile App?

With SambaSmart Mobile App, you will have access to the following services anytime, anywhere:

  • Quick and easy registration directly from the SambaSmart Mobile App
  • Chat with Samba Financial BOT regarding your bank account
  • Manage multiple accounts (individual and sole proprietor) in one login
  • Manage your beneficiaries
  • Connect/add your friends with SambaSmart Mobile App through your device’s local address book
  • Move money within your own Samba accounts 
  • Send money to your beneficiaries 
  • Pay your utility bills and top-up your mobile
  • Send money to your friends
  • Request money or Bill Payment from your friends 
  • View your debit cards
  • Change ATM Card PIN and card status
  • Locate Samba branches and ATM
  • And much more …

I do not have a Samba Account. What services are available to me?

  • Add / Manage Friends
  • Add / Manage your Accounts for funds request
  • Request Money from your Samba Friends
  • Request your Samba Friend to pay your bill or top-up mobile
  • Receive Notifications
  • Locate Samba branches and ATM

Which accounts will I be able to view in SambaSmart Mobile App?

If you are a samba customer, you will be able to see all your (individual and sole proprietor) samba accounts in one login. You can link and de-link account anytime from account settings.

Non-Samba account holders can add/manage any of his/her account of any other bank in Pakistan.

What is the difference between Friends and Beneficiaries?

Beneficiaries is a traditional term used to denote all same bank accounts and all local bank accounts you add yourself to transfer funds only.

Friend’s is a new concept derived from social media norm. You can send friend request and you can accept or reject someone’s friend’s request. Once you are friends with someone, you can request money from them or you can prepare a transaction for them to pay your bill on your behalf where they just need to approve the request instead of doing whole process.

Can I send a Friend Request to a non-samba account holder & Samba Account Holder?

Yes, you can by selecting the friend from you device’s contact list.  SMS will be sent to your friend with the SambaSmart Mobile App download link.  If the person already has SambaSmart App installed than he/she will receive a notification on their device.

Can I send Friend Request to non-samba international account holders?

You can send friend request to anyone as long as they have a valid Pakistan mobile number and a valid CNIC.

Can I request funds from my added friends?

Yes, you can by selecting the added friend on your funds request. Your friend who  must have a valid samba account holder will review and can reject or accept the request.

Will the app notify me when I receive a new notification?

Yes, Push notification will be received when you get any new notification from your friend or from the samba bank. Please ensure that push notification is enabled on your device. You can enable/disable push notifications in settings menu.

You can read messages received from your friends in the app’s Message Center after logging in the application at the top right corner of the Home Screen (Bell Icon).

Can I send or reply to notification?

No, this is only one way notification. And you cannot send any reply.

What is Samba Financial BOT?

Samba Financial BOT is our new virtual financial assistant and is always available to answer your questions, help you with account management and make everyday banking easier.

What can Chatbot help me with?

  • Retrieving account balances
  • mini statement
  • Paying a bill
  • Send  money to own account
  • Send money to registered beneficiaries
  • Locate samba ATM or Branch
  • etc

Do I need the SambaSmart App to use Chatbot?

Yes, right now, Chatbot is exclusively available in the SambaSmart Mobile App. Just download the app today to get started!

Will I see the transactions that Chatbot completed for me?

You'll receive the same confirmations as you do today for transactions conducted from SambaSmart Mobile App. You can also check all transactions in the SambaSmart Mobile App and on Internet Banking.

How does Chatbot learn and improve (future functionality)?

Chatbot learns from the conversations with you and other SambaSmart app users and has a dedicated team that’s helping it to continually learn for better responses.

Is SambaSmart Mobile App secure?

Yes. SambaSmart Mobile App is safe and secure and uses industry standard security technology and practices to safeguard your accounts from any unauthorized access. This means that each time you access the SambaSmart Mobile App and enter your login details, you will be securely connected to your accounts on our servers.

The app does not store any account information on your device.

What is fingerprint authentication?

Fingerprint Authentication is an optional authentication method offered by SambaSmart Mobile App to login and perform financial transactions with security of your fingerprint registered on your personal device. It is available for iOS devices with Touch ID™ capability and Android devices that have compatible fingerprint support running Android 6.0 or higher

 You can enable or disable fingerprint authentication from the Application Settings of SambaSmart Mobile App.

Once enrolled in Fingerprint Authentication, Fingerprint sign in is activated using any fingerprint which is stored on the device can then be verified to sign in to SambaSmart Mobile App.

When accessing SambaSmart Mobile App, why do I need to set security questions or passcode?

Samba Bank uses Multi-Factor authentication for SambaSmart Mobile App. For an additional security, you will be challenged. You can change your security questions or passcode in App settings Menu.

Can I login to SambaClick Internet Banking with the iPIN I have generated in the app?

No, you cannot login to SambaClick with the iPIN generated for SambaSmart Mobile App and vice versa.

How do I ensure I have logged off SambaSmart Mobile App?

Closing your app or switching off your phone will not necessarily log you off. As with Internet Banking we recommend that you always click the Log Off button from inside the app.

How do I request money from a Friend?

You can request money from your Friend who has an active account with Samba Bank Pakistan. You need to select Request Money option from Funds Transfer menu, select your Samba Friend whom you want to Request Money from, enter amount and send the request. Your friend will get a notification for same and on their action you will be notified back.

How do I request bill payment from a Friend?

You can request bill payment from your Friend who has an active account with Samba Bank Pakistan. You need to select Request Bill Payment or Request Mobile Topup option from Bill Payment menu, select your Samba Friend whom you want to Request Bill Payment from, select the bill or mobile operator, enter/verify amount and send the request. Your friend will get a notification for same and on their action you will be notified back.

Can I change my Debit card /ATM card PIN through SambaSmart Mobile App?

Yes, you can go the Manage Card section and change your Debit/ATM card PIN.

Can I change the status of Debit card using SambaSmart Mobile App?

Yes, you can go the Manage Card section and change your debit card status.

What is your policy on devices that are jail-broken or have been rooted?

A device that has been jail-broken or rooted may be less secure and we advise you not to use SambaSmart Mobile App on such device. If the app detects a device has been modified in this way then you may see a warning and, it may prevent you accessing your accounts on the modified device.

Where Should I Contact in Case of further queries?

Please feel free to contact us via any of the following channels for all your queries:

UAN: +92-21-11-11-SAMBA (72622)

Email: Samba.care@samba.com.pk

NRP Services

What is the Roshan Digital Account Opening Facility?

Samba Bank Limited (SBL) offers you an opportunity where you can apply for account opening digitally from anywhere in the world without visiting to our branch in Pakistan. You can visit Samba Bank Pakistan’s Roshan Digital Account Opening portal from the comfort of your home/work and breeze through a simple & easy to understand digital account opening form by filling your personal information and uploading supporting documents.

What is the eligibility criteria to open this account and invest in this scheme?

As per the State Bank of Pakistan (SBP) Letter No. BPRD / AML – 01 / 2020 – 9124 dated August 13, 2020, you are eligible to open an account & invest under this scheme if you are

  • Individual Non-resident Pakistani Nationals (NRPs) having CNIC/ SNIC / NICOP
  • Employees or officials of the Federal Government or a Provincial Government posted abroad

What is the objective of Roshan Digital Account Opening Facility?

The main objective of this scheme is to facilitate the Non-Resident / Overseas Pakistanis have smooth access to investment products, specially designed by the Government of Pakistan, which offers competitive returns.  At the same time, it will also allow the Government of Pakistan the much-needed support to build the foreign exchange reserves and increase the flow of inward remittance.

What are the documents required for Digital Account Opening?

You would be required to upload the below documents on our Bank’s website for the purpose of digital account opening and due diligence at our end:

  • Scan Copy of Your CNIC / NICOP / SNIC / POC
  • Scan Copy of Your Passport (first 2 pages, Pakistani and/or foreign/other country)
  • Live Photograph
  • Two Signatures (scanned on plain paper)
  • Proof of NRP status (e.g. scanned copy of POC, visa, entry/ exit stamps etc.)
  • Proof of Profession and Source of income / Funds i.e. Job certificate, Salary slip, Business Proof or rental agreement (as applicable) etc. (As per the SBP Letter No. BPRD / AML – 01 / 2020- 10306 dated September 17, 2020 – Annexure A)

Other requirements will include, as incorporated in the Digital AOF:

  • Existing Bank Account Details (if any) from where the funds in the account will be remitted
  • Online undertaking declaring NRP status
  • Beneficial Ownership of the Funds undertaking.
  • Online consent for account opening and digital acceptance of Samba Bank Limited’s Terms and Conditions.

How can I open an Overseas Pakistani account digitally?

You simply need to fill a Digital Account Opening Form, available on Samba Bank Limited’s corporate website, and upload all the supporting documents required by the bank. Our branch relationship management team will contact you and help you throughout your journey of opening the account in your preferred branch of Samba Bank Limited.

https://www.samba.com.pk/samba/banking-detail/roshan-digital-account-opening-facility

Which type of Accounts can I open using Samba Bank Limited’s Digital Account Opening Facility?

As per the State Bank of Pakistan (SBP) Letter No. BPRD / AML – 01 / 2020 – 9124 dated August 13, 2020, Non-Resident Pakistanis (NRPs) can open Pak Rupee Non-Resident Rupee Value Account (NRVA) and Foreign Currency Value Account (FCVA) in foreign currencies. You can open in Single and Joint account both and select multiple account types / currencies in one application.

The operations of these accounts shall be in accordance with the SBP Foreign Exchange Manual and other guidelines from the regulators, as may be issued/amended from time to time.

How long will Samba Bank Limited take to open my account?

In accordance with the guidelines from the State Bank of Pakistan, Samba Bank Limited will only take 2 Working Days to open your account.

The turnaround time of 2 days is subject to submission of complete set of documentation / information, as may be required by the bank to comply with the laws and regulations as set forth by the State Bank of Pakistan and bank’s own internal policy.

Is Samba Bank Limited going to offer me Cheque Book & a Debit / ATM Card?

Yes - Cheque Book and Samba Master ® Debit / ATM Card will be issued to the customers usable only for activities permissible by the State Bank of Pakistan.

What overall service suite will be available to me after opening my account digitally with Samba Bank Limited?

You can use this account for all your day-to-day transactions such as Utility Bills / School Fee / Insurance Premium / Loan Installment / Household Maintenance / Shopping / e-Commerce etc or any other permissible transaction /activity by the State Bank of Pakistan time to time. Below is a brief description of services available to you as Samba Bank Limited customer once you have opened your account digitally.

* In accordance with the SBP guidelines, all local credits (such as Cash Deposit / Cheque / Instrument / Funds Transfer) are prohibited in these accounts.

Local Credits are allowed in NRVA and FCVA Accounts only in cases of transactions permissible by the SBP subject to submission of supporting documentation.

Can I get access to Samba Bank Limited’s Mobile Banking and / or Internet Banking?

Yes – you will be able to use Samba’s Mobile Banking (SambaSmart) and Samba’s Personal Digital Internet Banking. You can visit Apple ® Store or Google ® Play Store to instantly download and start using SambaSmart and Personal Digital Internet Banking from anywhere around the world using the same log-in credentials.

Which sources can be used for funding of the Roshan Digital Account?

The NRP can fund (send remittances) to their Roshan Digital Account using legitimate source as per the SBP AML / CFT guidelines. The bank reserves the right to request the customer to furnish the source of funds and provide requisite documentation to validate the origination of funds and its respective usage.

In addition to the foreign inward remittances from abroad, the NRVA and / or FCVA accounts can also be locally funded from the dis-investment proceeds from the permissible investments made from the account

Which SWIFT Code should I use for sending remittances to my Roshan Digital Account with Samba?

SAMBPKKARDA is the designated SWIFT Code for sending remittances to Roshan Digital Account maintained with Samba Bank Limited.

How will I know that my account has been opened and how will it be activated for usage?

Once your pre-activated account has been opened, Samba Bank Limited will send you a Welcome Email on your registered email address which will carry the following information:

  • Account Number & Product of the Account
  • IBAN Number
  • Name & Address of the Branch
  • Copy of the Digital Letter of Thanks
  • Copy of the Account Opening Form
  • Process of Activation of Samba Master ® ATM/Debit Card
  • Process of Activation of Cheque Book


  • If you have requested for Samba Master ® ATM / Debit Card and / or Cheque Book (both of which are free of charge), the same will be dispatched on your registered correspondence address once you have deposited atleast Rs. 10,000/- (or equivalent in FCY) in your account for Samba Bank Limited to recover courier charges at actual. 
  • Upon receipt of your  Samba Master ® ATM / Debit Card, you may please call our 24/7 SambaPhone Banking helpline at +92 21 11 11 (SAMBA) 72622 from your registered number for activation and simultaneously have your ATM PIN & T-PIN generated as well

Can I use either of these accounts for remitting the funds back outside Pakistan?

Yes – As per the guidelines from the State Bank of Pakistan BPRD / AML – 01 / 2020 – 9124 dated August 13, 2020, you can use either your Pak Rupee Repatriable Account or your USD Accounts for transferring / remitting funds outside Pakistan after completion of standard regulatory formalities.

What are my Tax Obligations in capacity as a Roshan Digital Account holder?

RDA Deposits

  • Profit earned on RDA deposits is tax exempt
  • No withholding tax will be deducted against profit on RDA deposits
  • No need to obtain an exemption certificate from the Federal Board of Revenue (FBR)
  • No need to file tax returns on profit from RDA deposits

Banking Transactions

  • No withholding tax on cash withdrawals or account-to-account transfer by NRPs; the NRPs having RDAs have been exempted from the application of clause 236P, 231 and 231A

RDA Deposits

  • Full and final tax @ 10 percent on profit on NPCs for NRPs and such resident Pakistanis having declared assets abroad
    No need to file tax returns on profit on NPCs

Investment in Shares and Mutual Funds

  • Full and final tax of 15 percent on capital gains
  • Full and final tax of 15 percent on dividends received from mutual funds and companies other than IPPs and the companies which are tax exempt. The tax rate on dividends from IPPs is 7.5 percent and from tax exempt companies is 25 percent
  • No penalty or doubling of the tax rate due to absence from Active Taxpayer’s List (ATPL)
  • No need to file tax returns on dividends and capital gains

Investment in Property

  • Full and final capital gains tax of 1 percent on value at the time of sale of properties
  • Full and final payment of 1 percent tax on value at the time of purchase of properties

 No need to file tax returns for NRPs on capital gains on sale of properties

Is compulsory deduction of Zakat, under Zakat & Ushr Ordinance 1980, applicable on RDA?

No, in terms of Section 3(1)(a)(b) of the Zakat and Ushr Ordinance, 1980, read the Rule 24-A of the Zakat Collection & Refund Rules, 1981, the compulsory deduction of Zakat is not applicable on RDA (both FCVA & NRVA).

Naya Pakistan Certificates (NPCs)

What are Naya Pakistan Certificates (NPC)?

Naya Pakistan Certificates (NPC) are Government of Pakistan issued high – yielding / sovereign instruments available in Pak Rupee and US Dollar denominations only aimed at offering investors a secured investment avenue for amount remitted to Pakistan after June 30, 2020. These certificates offer lucrative rate of return making it convenient for you to save for your future needs and see your savings grow.

 Government of Pakistan (GOP) is the issuer and State Bank of Pakistan (SBP) is the primary custodian of Naya Pakistan Certificates while Samba Bank Limited (SBL - Pakistan) is only acting as a distributor and sub-custodian of these certificates in Pakistan.

What is the Eligibility Criteria for investment in Naya Pakistan Certificates (NPC)?

In accordance with the official Gazette of Pakistan, released by the Finance Division (September 08, 2020) ~ (SRO. 862(I) / 2020 – Naya Pakistan Rules 2020) Individual Non Resident Pakistanis (NRPs) onboarded through Roshan Digital Account (RDA) framework having NICOP, foreigners having Pakistan Origin Card (POC), Members of Overseas Pakistanis Foundation and/or an employee or official of the Federal Government or a Provincial Government posted abroad that are eligible to open Foreign Currency Value Accounts (FCVA) and NRP Rupee Value Accounts (NRVA) as per the relevant regulations, can either individually or jointly purchase the Certificates.

In addition to the above, Resident Pakistanis, having assets abroad as declared in latest wealth statement filed with the Federal Board of Revenue (FBR), may also invest in the NPC through their Foreign Currency Value Account (FCVA) in Pakistan subject to such controls, conditions and operational procedure as may be notified by the State Bank of Pakistan (SBP) under these rules from time to time. Resident Pakistanis (under the aforesaid category) are eligible to invest provided their account is opened using normal channel, by visiting Samba Bank Limited (SBL) branch in Pakistan.

In case of minor, the parent or guardian shall operate all transactions on behalf of the minor until the age of eighteen (18) years, at which time the minor should meet the criteria.

In case of NPC being purchased jointly, both joint holders of the NPC shall be required to meet the criteria set out by the State Bank of Pakistan (SBP) from time to time.

What are the modes of the investment in NPC?

NPCs are issued and can be invested in conventional as well as in Sharia’h compliant form.

If you want to invest in Islamic Naya Pakistan Certificates (INPC), please visit the FAQs for more information.

What are the different tenors of NPC?

NPCs are only available in the following tenors;    

  • 3 Months
  • 6 Months
  • 12 Months
  • 3 Years &
  • 5 Years

Which currencies are NPC issued in?

NPC is only in PKR USD, GBP and EUR denomination.

What is the minimum amount required to invest in NPCs?

Amount of Investment in each tenor certificate shall be as under

US Dollar Denominated Certificates
Minimum investment of USD 5,000 with integral multiples of USD 1,000.
PKR Denominated Certificates
Minimum investment of PKR 100,000 with Integral multiples of PKR 10,000.
GBP Denominated Certificates
Minimum investment of GBP 5,000 with Integral multiples of GBP 1000.
EUR Denominated Certificates
Minimum investment of EUR 5,000 with Integral multiples of EUR 1000.

How can I invest in NPC?

Roshan Digital Account (RDA) customers, who have opened their accounts digitally and remitted their funds after June 30, 2020 can visit Samba Bank Limited’s digital banking / online platform and instantly invest in the Naya Pakistan Certificates from anywhere in the world.

What are the rate of returns on the NPC?

The annualized percentage  USD, GBP, EUR & PKR rate of return on investment in NPC are released by the State Bank of Pakistan’s (SBP) Finance Division, through official notification, and are subject to changes from time to time. The annualized profit rates are as follows;

Annualized Percentage (%) Rate of Return

Tenor of Certificate

USD Denominated Certificate

PKR Denominated Certificates

GBP Denominated Certificates

EUR Denominated Certificates

3-Month

5.50%, p.a.

9.50% p.a.

5.25% p.a.

4.75% p.a.

6-Month

6.00% p.a.

10.00% p.a.

5.50% p.a.

5.00% p.a.

12-Month

6.50% p.a.

10.50% p.a.

5.75% p.a.

5.25% p.a.

3-Year

6.75% p.a.

10.75% p.a.

6.25% p.a.

5.50% p.a.

5-Year

7.00% p.a.

11.00% p.a.

6.75% p.a.

5.75% p.a.


Are the NPCs transferrable?

No – the NPC are non-transferable except if required under the relevant laws.

Is the auto - rollover facility available under NPC?

No – the investments in NPC shall not be auto reinvested or rolled over after maturity date.

Can the NPC be pledged / collateralized for financing?

As per the instructions released by the State Bank of Pakistan’s (SBP) Finance Division, the NPC are pledge-able as security for raising financing in Pakistan subject to such conditions prescribed by SBP from time to time.

Can I encash my investment in NPC before maturity?

The Investors can prematurely encash their NPC.

Premature Encashment proceeds shall be worked-out such that rate of return accruing to that investor is equivalent to rate of return of the nearest shorter maturity of Certificates or such rate as may be notified by Finance Division from time to time.

No profit shall be paid in case of encashment of certificates before completion of 3 (three) months.

What are the tax obligations under NPC?

Returns on NPC will be subject to deduction of 10% Withholding Tax full and final.

Is my investment in NPC Zakat deductible?

The Naya Pakistan Certificate (NPC) is exempted from compulsory deduction of Zakat at source under section 3 of the Zakat and Ushr Ordinance, 1980 (XVIII of 1980).

What is the ‘form’ of investment in the NPC?

The NPC are issued in scrip less form or any other form or format as approved by the Finance Division of Pakistan from time to time in consultation with SBP.

What will happen in case of death of certificate holder?

In case of customer death, the payment of principal and profit, if any, shall be paid to the legal heirs of the deceased customer in accordance with a valid succession certificate or equivalent documentation issued by a court of competent jurisdiction under applicable laws.

Islamic Naya Pakistan Certificates (INPCs)

What are Islamic Naya Pakistan Certificates (INPC)?

Islamic Naya Pakistan Certificates (INPC) are a Sharia’h compliant investment product based on the concept of Mudarabah. The holder of INPCs, under this concept, is an investor i.e. Rab-ul-Maal and the Special Purpose Vehicle (SPV) is the Manager i.e. Mudarib of the invested amount.

The funds are deposited in a pool meant specifically for the Sharia’h compliant transactions and the return is shared between the Investors and SPV as per the pre-determined Profit-sharing ratios and weightages.

What is the Eligibility Criteria for investment in Islamic Naya Pakistan Certificates (INPC)?

In accordance with the official Gazette of Pakistan, released by the Finance Division (October 06, 2020) ~ (SRO. 964(I) /2020 – Naya Pakistan Rules 2020), Individual Non Resident Pakistanis (NRPs) onboarded through Roshan Digital Account (RDA) framework having NICOP, foreigners having Pakistan Origin Card (POC), Members of Overseas Pakistanis Foundation and/or an employee or official of the Federal Government or a Provincial Government posted abroad that are eligible to open Foreign Currency Value Account (FCVA) and NRP Rupee Value Accounts (NRVA) as per the relevant regulations, can either individually or jointly purchase the Certificates.

In addition to the above, Resident Pakistanis, having assets abroad as declared in latest wealth statement filed with the Federal Board of Revenue (FBR), may also invest in the NPC through their Foreign Currency Value Account (FCVA) in Pakistan subject to such controls, conditions and operational procedure as may be notified by the State Bank of Pakistan (SBP) under these rules from time to time. Resident Pakistanis (under the aforesaid category) are eligible to invest provided their account is opened using normal channel, by visiting Samba Bank Limited (SBL) branch in Pakistan.

In case of minor, the parent or guardian shall operate all transactions on behalf of the minor until the age of eighteen (18) years, at which time the minor should meet the criteria.

In case of NPC being purchased jointly, both joint holders of the NPC shall be required to meet the criteria set out by the State Bank of Pakistan (SBP) from time to time.

What are the modes of the investment in INPC?

INPCs are issued and can be invested in conventional as well as in Sharia’h compliant form.

If you want to invest in conventional mode of Naya Pakistan Certificates (INPC), please visit to the FAQs more information.

What are the different tenors of INPC?

INPCs are only available in the following tenors:   

  • 3 Months
  • 6 Months
  • 12 Months
  • 3 Years &
  • 5 Years

Which currencies are INPC issued in?

INPC is only PKR, USD, GBP and EUR denomination.

What is the minimum amount required to invest in INPCs?

Amount of Investment in each tenor certificate shall be as under

US Dollar Denominated Certificates
Minimum investment of USD 5,000 with integral multiples of USD 1,000.
PKR Denominated Certificates
Minimum investment of PKR 100,000 with Integral multiples of PKR 10,000.
GBP Denominated Certificates
Minimum investment of GBP 5,000 with Integral multiples of GBP 1,000.
EUR Denominated Certificates
Minimum investment of EUR 5,000 with Integral multiples of EUR 1,000.

How can I invest in INPC?

Roshan Digital Account (RDA) customers, who have opened their accounts digitally and remitted their funds after June 30, 2020 can visit Samba Bank Limited’s digital banking / online platform and instantly invest in the Islamic Naya Pakistan Certificates from anywhere in the world.

What are the rate of returns on the INPC?

The Profit Sharing Ratios (PSR) for INPCs will be announced prior to the commencement of the investment period. The weightages (profit sharing ratio for weighted average investment) shall be assigned to the INPC investors based on the tenor of investment held by them as per the scheme parameters, for the purpose of calculation of profit.

The weightages applicable shall be announced every month and will be available at SBP’s website 3 working days before the beginning of the period concerned and shall not be changed during the period.

For updated annualized % USD, GBP, EUR & PKR rate of return on investment in INPC, please click 

https://www.samba.com.pk/samba/banking-detail/investment-islamic-naya-pakistan-certificates-inpcs

Are the INPCs transferrable?

No – the INPC are non-transferable except if required under the relevant laws.

Is the auto - rollover facility available under INPC?

No – the investments in INPC shall not be auto reinvested or rolled over after maturity date.

Can the INPC be pledged / collateralized for financing?

As per the instructions released by the State Bank of Pakistan’s (SBP) Finance Division, the NPC are pledge-able as security for raising financing in Pakistan subject to such conditions prescribed by SBP from time to time.

Can I encash my investment in INPC before maturity?

The premature encashment of the Islamic Naya Pakistan Certificates (INPC) shall be in accordance with the State Bank of Pakistan (SBP) circular No. SFAD / 3112 / INPC – 2020 dated October 28, 2020 (and SBP Circular No. 7 of 2020 dated October 22, 2020). To know the mechanism of the Premature Encashment, click below

https://www.samba.com.pk/samba/banking-detail/investment-islamic-naya-pakistan-certificates-inpcs

What are the tax obligations under INPC?

Returns on NPC will be subject to deduction of 10% Withholding Tax full and final

Is my investment in INPC Zakat deductible?

The Islamic Naya Pakistan Certificate (NPC) is exempted from compulsory deduction of Zakat at source under section 3 of the Zakat and Ushr Ordinance, 1980 (XVIII of 1980).

What is the ‘form’ of investment in the INPC?

The INPC are issued in scrip less form or any other form or format as approved by the Finance Division of Pakistan from time to time in consultation with SBP.

What will happen in case of death of certificate holder?

In case of customer death, the payment of principal and profit, if any, shall be paid to the legal heirs of the deceased customer in accordance with a valid succession certificate or equivalent documentation issued by a court of competent jurisdiction under applicable laws.

SambaFXPortal

What is Samba Bank Limited FX Portal?

Samba Bank Limited FX Portal can be used for digitally submitting the FX cases to Samba Bank

How can an entity register in Samba Bank Limited FX Portal?

The authorized representative of the entity can visit Samba Bank website to access FX Portal URL link where registration form is available.

The authorized representative can download the form, fill in the details and upload dully filled and signed form for registration. Once the ID is created, a confirmation email is sent for validation.

How can Individual Customer register himself on Samba Bank Limited FX Portal?

Existing individual customer can register himself on Samba Bank Limited FX Portal by providing their basic account information i.e. CNIC number, account number and NTN number (if applicable).

How can an entity customer use Samba Bank Limited FX Portal?

The authorized representative of the entity customer will be required to define the Admin role by creating ADMIN ID following which he will create users to process the cases requiring SBP approvals

How can Individual Customer use Samba Bank Limited FX Portal?

Customer can submit their cases by simply creating an ID.

How can the Customer route cases through Samba Bank Limited FX Portal?

Customer can submit their case in Samba Bank Limited FX Portal following which Samba Bank Limited will receive an email alert via system with case number for processing and tracking.

What if there are any discrepancies in the cases submitted by the customers on Samba Bank Limited FX Portal?

If any discrepancy is found, the case shall be reverted to customer for rectification and an email alert will be sent to the customer.

How can Customer track the status of their case pending for approval?

Customer will get automated email at each step of processing to monitor or track progress of their case

Can Walk in Customer register their case on Samba Bank Limited FX Portal?

Samba Bank Limited FX Portal is not available for non-Samba customers.

What will I do if I forgot my login password?

Click Forgot Password button on login screen.

Type the User Name

Receive OTP on Registered Cell Number

Enter the New Password on the Screen to Process

ePRC portal

What is ePRC?

ePRC stands for electronic proceed realization certificate and is issued against Remittances received from abroad.

How can I get my ePRC?

The ePRC can be requested via the following:

  • Visit the Samba Bank Branch where you hold your account and request for the ePRC.
  • Call the Samba Care helpline on 021-11 11 SAMBA (72622) and request them to send the ePRC to your registered email address.
  • Click here and request for the ePRC electronically.

Can I request for my ePRC if my email address or mobile number is not registered with SAMBA Bank?

It is mandatory to have valid email address and mobile number registered with SAMBA bank to make ePRC request. As OTP will be sent on both to access the required information. In case it is not available on your bank’s record, you can visit the SAMBA Bank branch or call Samba Phone Banking and get the same updated to generate ePRC.

Can I request for a Duplicate ePRC?

Yes, duplicate ePRC can be requested.

Who can verify the ePRC?

Only government departments where you have submitted the ePRC can verify them. The Customers are requested not to verify the ePRCs as that might create issues when the officials try and verify the ePRC.


Can someone else receive my ePRC?

The ePRC can only be issued to the customer who has received the transaction in their account or through cash over counter after proper validation. The requested ePRC will be sent to the customer’s registered email address only.

Roshan Apni Car

Can I Avail the Roshan Apni Car Facility?

Yes, you can, if you are:

  • Roshan Digital Accountholder with Samba Bank Limited
  • Have a nominee residing in Karachi, Lahore, Faisalabad and Islamabad (or nearby cities)

What cars can I apply for in this loan?

The following categories are being offered in Samba Bank Roshan Apni Car Financing:

  • Brand New / Used Locally manufactured vehicles
  • CBUs (Completely Built Units)

What is the maximum financing amount I may avail?

You may avail financing up to PKR 10,000,000/-. Financing above PKR 10,000,000/- may be considered on a case-to-case basis.

What is the tenor of Roshan Apni Car Loan?

The loan can be availed from 1 year to 7 years.

How much minimum down payment (equity) do I have to make?

A minimum down payment (equity) of 15% is required. However, in the case of ‘lien-based’ financing, zero down payment is required.

What would be my total up-front payment?

Your total up-front payment will include your down payment, processing fee and first year’s insurance premium.

Who will insure the vehicle?

We have arrangements with various renowned insurance companies which offer special rates for Samba Roshan Apni Car customers. Comprehensive insurance rates of each company have been provided on the main page of Roshan Apni Car and the loan calculator. Click here to view

How do I pay my loan installments?

Your Roshan Digital Account will be marked with a Direct Debit Authority. Installment amount will be deducted from your account on the due date. You will need to ensure that total installment amount is available in your account at the time of deduction.

Can I repay the Roshan Apni Car facility before maturity?

You have the option to pre-maturely repay the loan at any given time. Charges to be borne by the customer as per the prevalent SOC.

Who will evaluate the price of used cars?

The Bank will arrange for the valuation through its approved valuators

What is the security of the loan?

The vehicle is the security, which will be hypothecated in favor of Samba Bank Limited through Motor Registration Authority.

Roshan Equity Investment

What is Roshan Digital Account?

Roshan Digital Account provides an opportunity for Non-Resident / Overseas Pakistanis to remotely open a bank account with SBP designated Pakistani banks through an entirely digital and online process. This account will enable them to avail banking services like funds transfer, remittances, bills & fee payments, and invest in various instruments including stocks / shares.

Which brokers are currently offering Trading Accounts for Roshan Digital Account Holders?

To view the list of brokers that are integrated with CDC and offering Roshan Digital Account, please click on the following link:

https://www.psx.com.pk/psx/resources-and-tools/investors/investing-on-psx-from-overseas

OR

https://www.cdcpakistan.com/businesses/others/roshan-digital-account/

What kind of investments can I opt for via the Roshan Digital Account?

Roshan Digital Account allows multiple options for investment which are as follows:

Shares quoted on the stock exchange in Pakistan.

Pakistani-rupee denominated Deposit products of the banks maintaining the account.

Pakistani rupee-denominated debt securities of Government of Pakistan (including Pakistani-rupee Naya Pakistan Certificates, T-bills, PIBs, Sukuk and any other registered securities of the government as notified from time to time).

Residential and commercial real estate

What is a Trading Account and what is its purpose?

A Trading Account is opened on behalf of the Investor with a broker and is used for trading in shares.

What is UIN and its purpose?

In order to authenticate each trade and transaction executed in the stock market, NCCPL registers investors by assigning a Unique Identification Number (UIN). Registered UINs are provided to the stock exchange by NCCPL and it is mandatory for brokers to enter UIN while trading.

What is a Custody Account and what is its purpose?

A Custody Account is a shares custody account opened with CDC.

What is DSS and what role does it play in Roshan Digital Account?

Direct Settlement Service (DSS) is a web based service through which IAS Account Holders can settle their trades executed at Stock Exchange directly through their respective IAS Account. Investors have to contact the broker only for the execution of trades. Further details about Direct Settlement Service are available on the following link:

https://www.cdcpakistan.com/businesses/others/direct-settlement-services/

INVESTING IN PAKISTAN STOCK EXCHANGE THROUGH ROSHAN DIGITAL ACCOUNT: How can I start investing in Pakistan Stock Market if I have a Roshan Digital Account?

First, you have to select “Investment in Stock Market” on your bank’s portal / website / app. With the following three further steps, you can start investing in Pakistan Stock Market through Roshan Digital Account:

Click on the ‘Consent’ tab to share Roshan Digital Account details with Central Depository Company (CDC) and other capital market entities

Click ‘I Agree’ to Terms and Conditions for Investing in Pakistan Capital Market

Selection of Broker

What happens after I provide the above?

You will receive an ‘Acknowledgement Email’ from CDC as soon we receive the consent and information from your bank.

What happens after the acknowledgement email?

In 24 hours of receiving the acknowledgement mail from CDC and if your Information/ credentials were found complete and correct, you will receive an Account Opening Package email from CDC, comprising of the following actions and details:

1. Opening of your Trading Account with your selected broker.

2. Creation and Registration of your Unique Identification Number (UIN).

3. Opening of your Custody Account (CDC Account).

4. Activation of Direct Settlement Service (DSS) in your Investor Account (if you have opted for the same).

5. Creation of your CDC Web Access Login ID and Password.

How would I know about Broker’s Commission and other trading details?

You will be contacted directly by your broker regarding its Fee and Commission Structure and other trading details. Please note that before the opening of your Trading Account, broker will perform its own due diligence and may ask for more details / information.

Do I need to do anything else before initiating my first trade?

Before you initiate your first trade, you have to initiate a Fund Transfer request from your Roshan Digital Account to CDC Bank Account maintained with your bank (details of which were provided with the Account Opening Package).

How do I initiate my first trade / purchase transaction?

You can purchase shares through broker’s online trading app / portal easily within the amount transferred by you to CDC.

How long after my purchase will I receive the shares in my CDC account?

At T+2 (2 business days after transaction), CDC will pay cash on your behalf against the purchase and will receive shares in your CDC Account. CDC will notify you about the transaction.

How do I sell shares?

You can sell your already purchased shares through your broker’s online trading app / portal easily.

When do I receive the cash against my sale?

At T+2 (2 business days after transaction), CDC will transfer the shares out of your CDC Account and will receive cash on your behalf, which will be readily available for any further transactions.

How do I receive my Corporate Action entitlements?

All Corporate Action entitlements will be credited in your CDC Account. Your Cash Dividends will also be made available with CDC. All information regarding Corporate Actions will be provided to your bank and will be available to you through CDC Access web portal and app.

How do I pay broker’s commission?

CDC will pay your broker’s commission from the cash transferred by you from your Roshan Digital Account to CDC bank account.

What are NCCPL’s charges and how do I pay them?

NCCPL charges are applicable on the clearing of trades and will be deducted by CDC, details of which will be provided to you. For schedule of NCCPL’s fee and charges, please refer to www.nccpl.com.pk

Is there any additional fee for Direct Settlement Service?

No, this service is FREE-OF-COST for Overseas Pakistanis.

For more information, please visit: 

https://www.psx.com.pk/psx/resources-and-tools/investors/investing-on-psx-from-overseas

Roshan Apna Ghar

Who can apply for Samba Roshan Apna Ghar Finance?

Samba Roshan Apna Ghar is a special product for Samba Bank’s RDA NRP customers only.

Under which segments the customer can apply?

RDA customer can apply based on:

  • Lien Based
  • Non lien based
  • Government Profit Subsidy Scheme

What pricing does Samba Roshan Apna Ghar offer?

Following would be the pricing:

Variable Rate

  • Without lien 1-year KIBOR + 1.5%
  • With lien 1-year KIBOR only

Fixed rate (5- Years) (where applicable)

  • Without lien 5 Year PKRV +1.5%
  • With lien 5 Year PKRV only

Government Profit Subsidy Scheme

  • Tier I (NAPHDA Projects)
    First 5 Years = 3%, Next 5 Years = 5%, For period exceeding 10 years = 1 year KIBOR+2.5%
  • Tier II (Non - NAPHDA Projects)
    First 5 Years = 5%, Next 5 Years = 7%, For period exceeding 10 years = 1 year KIBOR+4%
  • Tier III (Non - NAPHDA Projects)
    First 5 Years = 7%, Next 5 Years = 9%, For period exceeding 10 years = 1 year KIBOR+4%

What is PKRV rate?

PKRV is Pakistan Revaluation Rate used as a benchmark for price setting.

What is KIBOR?

KIBOR is the Karachi Interbank Offered Rate used as a benchmark for price setting.

Which facilities can be applied under Samba Roshan Apna Ghar?

Customer can apply for following facilities in Lien and Non Lien based offerings:

Lien/Non Lien Segment

  • Home Purchase
  • Plot + Construction
  • Construction Finance
  • Home Renovation

Government Profit Subsidy Scheme

  • Home Purchase
  • Plot + Construction
  • Construction Finance

What are the financing tenure options offered by Samba Roshan Apna Ghar?

Tenure of the facility is between 3 to 25 years in lien and non-lien based product.
Tenure of the facility is between 5 to 20 years in Government Profit Subsidy scheme product

What is the minimum financing amount offered under Samba Roshan Apna Ghar?

The minimum financing amount is PKR 500,000/- in lien and non-lien based product

What are the rate options offered by Samba Roshan Apna Ghar?

The customer can apply both on Fixed and variable rate in lien and non-lien based product.

What is the difference between Fixed and variable rate?

Under variable rates, instalments will be revised annually and under fixed rate, installments will be fixedfor 5 years and will be revised after 5 years. From 6th year onwards, installment will be revised annuallyin fixed rate product.

What are the other charges applicable?

Please refer Banking Schedule of Charges.

Can I repay the facility before the maturity date?

Yes, you can settle your facility before the maturity date

Will mortgage/charge be created on Lien Based financing?

For lien based financing, charge creation (equitable or registered) is not required.

How can I invest in Roshan Apna Ghar?

The customer (Investor) will fill out the form on Samba Roshan Digital Account Portal for ‘Investment’ inthe residential and commercial real estate on repatriable basis from their Roshan Digital Account. Buteach and every payment for investment (token, advance/partial payment) must be made from RDA inorder for the disinvestment to be fully repatriable in future

What are the options of Investment?

The customer has 2 options to proceed with a) Pre-approved Projects b) Self-Identified Property.

What is the process of Pre-approved Projects?

  • Customer will provide Nominee/co-owner details which are mandatory to proceed for Investment.
  • The customer will choose Property from approved projects as provided in the portal where the valueof the property will be presented as per bank’s record.
  • The Nominee/RDA will submit agreement to sell.

What is the payment process?

  • The customer will authorize the bank to make payment to the beneficiary/seller and handover thepayment to nominee on its behalf.
  • The Nominee will provide the PO acknowledgement, that will be retained in bank’s record
  • How will I be confirmed about my Investment submission?

How will I be confirmed about my Investment submission?

After the submission of the required form on the portal. A bank representative will call back the customerfor confirmation of Investment.

If I need to repatriate the account?

The title document of property shall be submitted to the bank. (This will be, mandatory if customer wantsto repatriate the account).

What Documents do I need for Investment in Roshan Apna Ghar?

Following documents are required from the Investor/Customer while making/receiving payment for

investment/disinvestment in residential real estate:

  • Copy of sales agreement/purchase letter of the housing or relevant authority or any other document evidencing sale/purchase of property, as applicable.
  • Latest valuation reports of the property from two independent valuators, listed on Pakistan Banks Association’s (PBA) (approved list) for valuation of residential (to be arranged by the bank).
  • Copy of Computerized National Identify Card/NICOP/ NTN of the seller(s)/ buyer.
  • Standing instructions for making payment (partial/full) from the account of the investor