Customer Feedback

Our Customer Care team is dedicated to making sure that all your suggestions, complaints and any transaction issues are addressed and resolved promptly.

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Customer Name

CNIC No.

Contact No

Are you satisfied by the services offered by Samba Bank Limited?

How likely are you to continue banking with us and using services of Samba Bank Limited?

Will you recommend Samba Bank Limited Products and Services to Friends / Relatives?

Were you properly guided about Samba Bank Limited Product features by the Staff?

Have you ever encountered any problem with Samba Bank Limited?

Did you face any difficulty/trouble while logging a complaint?

Did you receive proper follow up regarding your complaint?

Were you satisfied with the resolution of complaint provided to you?

When you applied for one of our products, your application was processed within the processing time?

The Samba Bank staff explained the key features of the product along with applicable charges?

Would you agree that Samba Bank provides all relevant information about its products in clear and simple manner?

Do you find it easy to access Samba Bank's SOC?

Are you satisfied with Samba Bank Branch Banking charges?

When contacting SambaPhone, the SambaPhone Officer answered the phone within 3 rings, greeted appropriately and introduced themselves?

The SambaPhone Officer had complete knowledge about the Samba Bank’s products and services?

The SambaPhone Officer carried out your query and transaction efficiently

Which Samba Bank Limited service channel have you used most often in the past 3 months?

Which service delivery channel would you prefer to use most in future for your banking needs with Samba Bank Limited?

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