Personal Login

Security Tips

Samba is well aware of the fraudulent banking practices prevalent around the world these days. And hence we strongly recommend some simple security tips to ensure safe and secure banking sessions.

Using Public or Shared Computers

Avoid accessing your Internet Banking Account from a cyber cafe or a shared computer. However, if you happen to do so, please change your passwords from your own computer as soon as possible. For increased security, we request you to change your password on a regular basis.

Protect your Mobile Device with Security and Tracking Software.

Install mobile security software and keep it updated.
Don’t forget to install updates for your device operating system and Samba Smart Mobile App as they become available.
Never give your handset to anyone for using the Mobile Banking Services. In case of any breach due to this act the Bank shall not be liable for any loss and/or damage which may consequently occur.
You’re more vulnerable to evolving threats if you have outdated versions of apps and software.

Safe Online Banking

Always type the URL SBL website URL i.e. https://digital.samba.com.pk directly into your browser address bar before you login to ensure that you are connect with legitimate SBL website.
Never click a link that offers to take you to other website either received through email or SMS or social media. This will reduce the chances of you becoming a victim of any phishing attack.
Always keep your browser secured by implementing security controls such as pop-up blocker, checks on malicious sites etc.
Look for https:// in the URL and a security icon that looks like a lock appearing in the status bar of the browser or at the end of the URL in some browsers.
Click on the lock icon to verify if the certificate is issued to https://digital.samba.com.pk It will open a window with the certificate information. Make sure that the certificate details show that the certificate is issued to https://digital.samba.com.pk
Every time you complete your online banking session, log off from the website. Do not just close your browser.
Inform and update the SBL upon change in your contact details. This will enable us to contact you immediately in case we detect unusual transactions.
Make sure you regularly receive and review your mobile alerts to be instantly aware of the activities including logins and transactions happening in your account.
Check your account statement on a regular basis either using ATM, Samba Smart Mobile App or internet banking.
In case of any suspicious activity or attempt to gain your confidential information, please immediately contact SBL Call Center and inform about the incident.

Back up your data so that you can recover it if necessary.

Get a theft tracker for your mobile device, so that if it’s lost or stolen you can locate it via GPS, remotely lock it and wipe your data.

Set PINs and passwords

Customers can login to Samba Smart Mobile App through their User ID, Password and MPIN, whereas for customer convenience, finger print authentication has also been provided.
For Internet Banking, customer can login through their User ID and Password.
Protect your phone/tablet with a strong password and set up a SIM card PIN so that it can’t be used in another device.
Make sure you don’t use the same numbers as your ATM PIN.
Your Samba Digital Banking account password should be different than the other accounts.
Use strong passwords for your bank account login & regularly change them.
Do not disclose your mobile banking password and MPIN to anyone.
Ensure that no one is watching you while you type your password / PIN or any other sensitive information. Do not share your Password / MPIN or make it accessible to others.
Never reveal your password / MPIN to anyone even if they claim to be a staff member of SBL.

Protecting Your Computer and Mobile Phone

Ensure that your computer and mobile phone has the latest anti-virus software and is updated regularly. Make sure your computer and mobile phone’s operating system and browser software are updated with the latest security patches.
Install a personal firewall to prevent unauthorized access to your home computer, particularly when they are linked via broadband connections, (DSL) digital subscriber lines or cable modems. Update the personal firewall with security patches or newer versions on a regular basis.
Do not select the option auto-save on browsers for storing or retaining user name and password when logging into Samba Digital Banking.
Clear your browser's cache and history after each session so that your account information is removed, especially if you are using a shared or public computer from internet cafes.
Consider the use of encryption technology to protect highly sensitive data.

Protecting Personal Information on Mobile Phone

Don’t store account log-in details, any passwords or account numbers on your mobile device. Keep them safely stored elsewhere.
Don’t store any sensitive personal data on your device.
If you’re recycling your phone or passing it on to someone, make sure you delete all such personal information first.
If you receive a call from an unknown number / person claiming that he is from the Bank, please call SambaPhone or your Relationship Manager and report the issue.

Use only Samba Bank’s official Mobile Banking App

Samba Mobile Banking Application should be downloaded from Google Play or Apple Store, not from any other third party stores or websites, this may pose a serious threat to your mobile banking account.
Using Samba Bank’s App avoids the risk of you logging on to fake sites.
Verify that a banking app is official Samba Bank’s App before you download and install it.
If you have any doubts, check with Samba Bank’s Phone Banking on +92 21 11 11 SAMBA (72622).

Don’t fall for phishing bait

Beware of unsolicited texts or emails asking you to disclose your secure PIN, passwords or user names as they will probably be phishing attempts.
Samba Bank’s emails will always be sent through "Samba.com.pk" domain.

Don’t click on dubious links in emails or texts or received through social media sites.

Never send financial information by unencrypted email.

Remember to log out of the Samba Smart mobile app or Samba Internet Banking when you have finished your work.

Avoid risky Wi-Fi

Don’t carry out sensitive and financial transactions using public Wi-Fi or unknown networks.
The open nature of public networks makes them vulnerable – you never know who may be digging around and watching what you’re doing online.
Make sure you use a secure connection when making any financial transaction or communicating with your bank.

As a good practice, keep your Wi-Fi and bluetooth disabled when you’re not using them

You can get around these issues by disabling Wi-Fi on your device and using your cell network instead.