SambaSmart FAQs

What is SambaSmart Mobile App?

SambaSmart Mobile App brings convenience and exciting features that you have never seen before on smartphones. You can manage your account, pay your bills and transfer funds anytime, anywhere. You can also send friend request and send money to your friends or pay their bills.

Interact with our Financial BoT and experience the new way, the millennial way of banking. It has never been so easy to access and manage your finance in the secure real-time online environment.

Who can use SambaSmart Mobile App?

Anyone can use SambaSmart Mobile App. SambaSmart Mobile App is the first mobile banking application that can be used by users having a valid Samba Account, or users with NO Samba Account and even someone who do not have any bank account at all.

Which devices can I use the SambaSmart Mobile App on?

SambaSmart Mobile App is available for iPhone®, iPad® and Android™ digital devices running up to date software.

iOS 10 or later
Android 5.0 and later.

Can I use same login credentials for SambaSmart Mobile App which I use for SambaClick(Internet Banking)?

Yes, if you are an existing SambaClick customer (samba’s Internet Banking Web Application), you can login directly with SambaSmart Mobile App with your username and password.

Similarly, if you register on SambaSmart Mobile App then you can use the same login credentials to use SambaClick Internet Banking.

How do I register for SambaSmart Mobile App?

Download SambaSmart Mobile App from the Google Play or App Store

Tap on the New User Signup button
Accept terms & conditions
If you are a Samba Customer, choose “I have a Samba Account”
Follow on-screen instructions to create a new User ID and password

How non-samba account holders register for SambaSmart Mobile App?

You need is a valid CNIC/NICOP. Provide your basic information along with the snap of your CNIC/NICOP and create your user id.

Download SambaSmart Mobile App from the Google Play or App Store
Tap on the New User Signup button
Accept terms & conditions
Choose “I don’t have a Samba Account”
Follow on-screen instructions to create a new User ID
After approval, you will receive a notification for successful activation of login credential.

What are the features available on SambaSmart Mobile App?

With SambaSmart Mobile App, you will have access to the following services anytime, anywhere:

Quick and easy registration directly from the SambaSmart Mobile App
Chat with Samba Financial BOT regarding your bank account
Manage multiple accounts (individual and sole proprietor) in one login
Manage your beneficiaries
Connect/add your friends with SambaSmart Mobile App through your device’s local address book
Move money within your own Samba accounts
Send money to your beneficiaries
Pay your utility bills and top-up your mobile
Send money to your friends
Request money or Bill Payment from your friends
View your debit cards
Change ATM Card PIN and card status
Locate Samba branches and ATM
And much more …

I do not have a Samba Account. What services are available to me?

Add / Manage Friends
Add / Manage your Accounts for funds request
Request Money from your Samba Friends
Request your Samba Friend to pay your bill or top-up mobile
Receive Notifications
Locate Samba branches and ATM

Which accounts will I be able to view in SambaSmart Mobile App?

If you are a samba customer, you will be able to see all your (individual and sole proprietor) samba accounts in one login. You can link and de-link account anytime from account settings.

Non-Samba account holders can add/manage any of his/her account of any other bank in Pakistan.

What is the difference between Friends and Beneficiaries?

Beneficiaries is a traditional term used to denote all same bank accounts and all local bank accounts you add yourself to transfer funds only.

Friend’s is a new concept derived from social media norm. You can send friend request and you can accept or reject someone’s friend’s request. Once you are friends with someone, you can request money from them or you can prepare a transaction for them to pay your bill on your behalf where they just need to approve the request instead of doing whole process.

Can I send a Friend Request to a non-samba account holder & Samba Account Holder?

Yes, you can by selecting the friend from you device’s contact list. SMS will be sent to your friend with the SambaSmart Mobile App download link. If the person already has SambaSmart App installed than he/she will receive a notification on their device.

Can I send Friend Request to non-samba international account holders?

You can send friend request to anyone as long as they have a valid Pakistan mobile number and a valid CNIC.

Can I request funds from my added friends?

Yes, you can by selecting the added friend on your funds request. Your friend who must have a valid samba account holder will review and can reject or accept the request.

Will the app notify me when I receive a new notification?

Yes, Push notification will be received when you get any new notification from your friend or from the samba bank. Please ensure that push notification is enabled on your device. You can enable/disable push notifications in settings menu.

You can read messages received from your friends in the app’s Message Center after logging in the application at the top right corner of the Home Screen (Bell Icon).

Can I send or reply to notification?

No, this is only one way notification. And you cannot send any reply.

What is Samba Financial BOT?

Samba Financial BOT is our new virtual financial assistant and is always available to answer your questions, help you with account management and make everyday banking easier.

What can Chatbot help me with?

Retrieving account balances
mini statement
Paying a bill
Send money to own account
Send money to registered beneficiaries
Locate samba ATM or Branch
etc

Do I need the SambaSmart App to use Chatbot?

Yes, right now, Chatbot is exclusively available in the SambaSmart Mobile App. Just download the app today to get started!

Will I see the transactions that Chatbot completed for me?

You'll receive the same confirmations as you do today for transactions conducted from SambaSmart Mobile App. You can also check all transactions in the SambaSmart Mobile App and on Internet Banking.

How does Chatbot learn and improve (future functionality)?

Chatbot learns from the conversations with you and other SambaSmart app users and has a dedicated team that’s helping it to continually learn for better responses.

Is SambaSmart Mobile App secure?

Yes. SambaSmart Mobile App is safe and secure and uses industry standard security technology and practices to safeguard your accounts from any unauthorized access. This means that each time you access the SambaSmart Mobile App and enter your login details, you will be securely connected to your accounts on our servers.

The app does not store any account information on your device.

What is fingerprint authentication?

Fingerprint Authentication is an optional authentication method offered by SambaSmart Mobile App to login and perform financial transactions with security of your fingerprint registered on your personal device. It is available for iOS devices with Touch ID™ capability and Android devices that have compatible fingerprint support running Android 6.0 or higher.

You can enable or disable fingerprint authentication from the Application Settings of SambaSmart Mobile App.

Once enrolled in Fingerprint Authentication, Fingerprint sign in is activated using any fingerprint which is stored on the device can then be verified to sign in to SambaSmart Mobile App.

When accessing SambaSmart Mobile App, why do I need to set security questions or passcode?

Samba Bank uses Multi-Factor authentication for SambaSmart Mobile App. For an additional security, you will be challenged. You can change your security questions or passcode in App settings Menu.

Can I login to SambaClick Internet Banking with the iPIN I have generated in the app?
No, you cannot login to SambaClick with the iPIN generated for SambaSmart Mobile App and vice versa.

How do I ensure I have logged off SambaSmart Mobile App?

Closing your app or switching off your phone will not necessarily log you off. As with Internet Banking we recommend that you always click the Log Off button from inside the app.

How do I request money from a Friend?

You can request money from your Friend who has an active account with Samba Bank Pakistan. You need to select Request Money option from Funds Transfer menu, select your Samba Friend whom you want to Request Money from, enter amount and send the request. Your friend will get a notification for same and on their action you will be notified back.

How do I request bill payment from a Friend?

You can request bill payment from your Friend who has an active account with Samba Bank Pakistan. You need to select Request Bill Payment or Request Mobile Topup option from Bill Payment menu, select your Samba Friend whom you want to Request Bill Payment from, select the bill or mobile operator, enter/verify amount and send the request. Your friend will get a notification for same and on their action you will be notified back.

Can I change my Debit card /ATM card PIN through SambaSmart Mobile App?

Yes, you can go the Manage Card section and change your Debit/ATM card PIN.

Can I change the status of Debit card using SambaSmart Mobile App?

Yes, you can go the Manage Card section and change your debit card status.

What is your policy on devices that are jail-broken or have been rooted?

A device that has been jail-broken or rooted may be less secure and we advise you not to use SambaSmart Mobile App on such device. If the app detects a device has been modified in this way then you may see a warning and, it may prevent you accessing your accounts on the modified device.

Where Should I Contact in Case of further queries?

Please feel free to contact us via any of the following channels for all your queries:

UAN: +92-21-11-11-SAMBA (72622)

Email: Samba.care@samba.com.pk