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State Bank of Pakistan, in its endeavor to further improve the effectiveness and fairness of the banking system, has developed a Portal and Mobile App namely ‘Sunwai- a customer complaint management service’ with an aim to facilitate customers in the lodgment of their complaints with the Banks/DFIs/MFBs (referred herein as FIs).

Sunwai can be accessed at https://sunwai.sbp.org.pk

Google Play store: https://play.google.com/store/apps/details?id=com.sbp.sbp_complaints_management&hl=en&gl=US&pli=1 

IOS App store: https://apps.apple.com/gb/app/sunwai-customer-complaint/id1631334727

• Expected Rate of Return December 01, 2024 to December 31, 2024
• Expected Rate of Return October 01, 2024 to December 31, 2024
• Expected Rate of Return  August 01, 2024 to December 31, 2024
• Declared Rates 01st Jan 2024 30th June 2024
• Expected Rate of Return  July 01, 2024 to December 31, 2024
• Declared  Rates 01st Jul 2023 to 31st Dec 2023
• Expected Rate of Return Jan 01 2024 to Jun 30 2024
• Declared Rate of Return - Effective 1st January 2023 - 30th June 2023
• Expected Rate of Return  July 01, 2023 to December 31, 2023
• Annualized Expected Rate of Return on Deposits - Effective May 01, 2023 to June 30, 2023
• Annualized Expected Rate of Return on Deposits - Effective April 01, 2023 to June 30, 2023
• Expected Rate of Return February 01 2023 to June 30 2023
• Declared Rate of Return - Effective 1st July 2022 - 31st December 2022
• Expected Rate of Return January 01 2023 to June 30 2023
• Expected Rate of Return December 01 2022 to December 31 2022 (Broadcast)
• Expected Rates Of Return August, 1st 2022 to December 31, 2022
• Expected Rates Of Return July, 2022 to December 31, 2022
• Declared Rate of Return – Effective January 1,2022 June, 30 2022
• Expected Rates Of Return 1st June 2022 to 30th June 2022.
• Expected Rates Of Return 1st May 2022 to 30th June 2022.
• Declared Rate of Return – Effective July to December, 2021
• Expected Rates Of Return 1st January 2022 to 30th June 2022.
• Expected Rates Of Return 1st December 2021 to 31st December 2021.
• Declared Rate of Return – Effective January to June, 2021
• Expected Rates Of Return July to December 2021.
• Declared Rate of Return – Effective July to December, 2020
• Annualized Expected Rate of Return - Effective January to June, 2021.
• Declared Rate of Return – Effective Jan to June, 2020
• Annualized Expected Rate of Return - Effective July 15 to December 31, 2020.
• Annualized Expected Rate of Return - Effective July 04 to December 31, 2020.
• Annualized Expected Rate of Return - Effective July 01 to December 31, 2020.
• Annualized Expected Rate of Return - Effective June 22 to June 30, 2020.
• Annualized Expected Rate of Return - Effective June 01 to June 30, 2020.
• Annualized Expected Rate of Return - Effective May 01 to June 30, 2020.
• Annualized Expected Rate of Return - Effective April to June, 2020.
• Annualized Expected Rate of Return – Effective January 01 to June 30, 2020
• Declared Rate of Return – Effective July 01 to December 31, 2019
• Term deposit Rates & Information – Effective July 03, 2019 to September 03, 2019
• Annualized Expected Rate of Return – Effective August 01 to December 31, 2019.
• Annualized Expected Rate of Return – Effective July 01 to December 31, 2019
• Expected rate of Return - June 01 to June 30, 2019  
• Declared Rates 01st Jan 2019 - 30th June 2019
• Expected Rate of Return - March 01 to June 30, 2019 (Broadcast)
• Declared Rates July to Dec 2018
• Expected Rate of Return on Deposits - Jan 01, 2019 to June 30, 2019
• Expected rate of return – Oct 01 to December 31, 2018
• Expected rate of return – Aug 01 to December 31, 2018
• Expected rate of return – July 01 to December 31, 2018
• Expected Rate of Return - Feb 01 to Jun 30, 2018
• Expected Rate of Return - Jan 01 to Jun 30, 2018 (Broadcast)
• Declared Rates - Jan 01, 2017 to June 30, 2017
• Samba Personal Loan Pricing Grid -July - Dec 2017
• Expected Rate of Return - Jul 01 to Dec 31, 2017
• Expected Rate of Return - 1st January 2017 - June 30, 2017
• Expected Rate of Return - Jul 01 to Dec 31 2016 (Broadcast)
• Declared Rates - Jan - Jun 2015
• Declared Rates - Jul - Dec 2015
• Expected Rate of Return - 1st January 2016 - June 30, 2016
• Expected Rate of Return on Deposits - October 01,2015 to December 31,2015
• Expected Rate of Return - 1st June 2015 - June 30, 2015
• Expected Rate of Return - 1st April 2015 - June 30, 2015
• Expected Rate of Return - 1st February - June 30, 2015
• Expected Rate of Return - 1st January - June 30, 2015
• Declared Rates July-Dec 2014
• Expected Rate of Return - 1st December - December 31, 2014
• Declared Rates Jan-June 2014
• Expected Rate of Return - 1st July - December 31, 2014
• Declared Rates July-Dec 2013
• Annualized Rate of Expected Returns 1st Jan - 30th June 2014
• Annualized Rate of Expected Returns 1st Dec - 31st Dec 2013
• Annualized Rate of Expected Returns October - December 2013
• Declared Rates Jan-Jun 2013
• Annualized Rate of Expected Returns July - December 2013
• Annualized Percentage Rate for Personal Loan Installment Program
• Annualized Rate of Expected Returns Apr 01 - Jun 30, 2013
• Declared Rates July-Dec 2012
• Annualized Rate of Expected Returns Jan 01 - June 30, 2013.
• Annualized Rate of Expected Returns July-Dec 2012
• Annualized Rated of Expected Returns Jan - Apr 2012
• Annualized Rated of Expected Returns May - June 2012
• Declared Rates July- Dec 2011
• Annualized rate of expected return - July 2011
• Declared Rates Jan-Jun 2011
• Annualized Rate of Expected Return - Jan 2011
• Range of Declared Special Rates - July To Dec 2010
• Declared Rates July-Dec 2009
• Indicative Rates From Jan 2010
• Indicative Rates Jan 2009 – June 2009
• Indicative and declared Rates July 2008 – Dec 2008

• Unclaimed Deposit Annexure A- Dec 2023
• Unclaimed Deposit Annexure A- Dec 2022
• Unclaimed Deposit Annexure A- Dec 2021
• Unclaimed Deposit Annexure A- Dec 2020
• Unclaimed Deposit Annexure A- Dec 2019
• Unclaimed Deposit Annexure A-  Dec 2018
• Unclaimed Deposit Annexure A - Dec 2017
• Unclaimed Deposit Annexure A - Dec 2016
• Unclaimed Deposit Annexure A - Dec 2015
• Unclaimed Deposit Annexure A - Dec 2014
• Unclaimed Deposit Annexure A - Dec 2013
• Unclaimed Deposit Annexure A - Dec 2012
• Unclaimed Deposit Statement 2011
• Unclaimed Deposit Statement 2010
• Unclaimed Deposit Statement 2009
• Unclaimed Statement 2008 LCY
• Unclaimed Statement 2008 FDD-EURO
• Unclaimed Statement 2008 FDD-GBP
• Unclaimed Statement 2008 FDD-USD
• Unclaimed Statement 2008 Frozen
• Unclaimed Statement 2007 PKR
• Unclaimed Statement 2007 FCY
• Unclaimed Deposit Frozen FCY_2006
• Unclaimed Statement 2006 FCY
• Unclaimed Statement 2006 PKR

Note : In accordance with the SBP guidelines, Samba Bank Limited is currently not charging clients for RTGS.

• Summary of Changes (January to June 2025)
• Schedule of Charges - January to June 2025
• Schedule of Charges (July to December 2024)
• Summary of Changes (July to December 2024)
• Addendum to SOC - January to June 2024
• Schedule of Charges (January to June 2024)
• Summary of Changes (January to June 2024)
• Schedule of Charges (July to December 2023)
• Summary of Changes (July to December 2023)
• Schedule of Charges (1st Jan to 30th June 2023)
• Summary of Changes (January to June 2023)
• Addendum to SOC - July 01 to December 31,2022
• Summary of Changes (July to December 2022)
• Schedule of Charges (July to December 2022)
• Summary of Changes (January to June 2022)
• Schedule of Charges (January to June 2022)
• Addendum to SOC - July 01 to December 31,2021
• Schedule of Charges (July to December 2021).
• Summary of Changes (July to December 2021)
• Schedule of Charges (1st Jan to June 30th 2021)
• Summary of Changes
• Schedule of Charges (July to December 2020)
• Summary of Changes (July to December 2020)
• Schedule of Charges (January to June 2020)
• Summary of Changes 
• Schedule of Charges 1st of July - Dec 2019
• Schedule of Charges 1st Jan - 30th June 2019
• Schedule of Charges 1st July - 31st Dec
• Schedule of Charges Jan - June 2018
• Summary of Changes Schedule of Charges Jan - June 2018
• Schedule of Charges July - Dec 2017
• Amendment To RTGS Charges SBL SOC Jan - June 2017
• Schedule of Charges Jan - June 2017
• Schedule of Charges July - Dec 2016
• Schedule of Charges Jan - June 2016
• Addendum to Schedule of Charges
• July 1st to December 31st, 2015 - English
• July 1st to December 31st, 2015 - Urdu
• January 1st to June 30th, 2015
• July 1st to Decemeber 31st, 2014
• January 1st to June 30th, 2014
• July 1st to December 31st, 2013
• January 1st to June 30th, 2013
• July 1st to Decemeber 31st, 2012
• January 1st to June 30th, 2012
• July 1st to Decemeber 31st, 2011
• January 1st to June 30th, 2011
• July 1st to December 31st, 2010

• List of Operational ATMs
  
• 3DS Terms of Service_Use
• Upgraded Samba Debit MasterCard
• Financial Rights & Responsibilities
• Verification of authenticity & genuineness of Bank Guarantees
• SBL Same Day Clearing Branches
• Centralized Processing of Clearing
• Financial Consumer Protection Framework
• PBA Glossary on Consumer Financing (English)
• PBA Glossary on Consumer Financing (Urdu)
• Awareness among Policy Holders - SECP Notice
• Guideline of Business Conduct
• Debit Card T&C's and Card Holder Safety
• Grievance Commissioner Cell for Overseas Pakistan
• Debit Card User Guide
• FX Services For Individuals
• Samba E-statements T&Cs
• Guidelines on New Cheque Books
• Terms and Conditions for Accounts and Services - NRP Dubai (Urdu)
• Terms and Conditions for Accounts and Services - NRP Dubai (English)
• Terms and Conditions for Accounts and Services - Urdu
• FAQs SAMBA ATM Card
• Terms and Conditions for Accounts and Services
• Terms and Conditions for Accounts and Services – Corporate Accounts
• Guidelines for Card Holders (Urdu)
• Guidelines for Card Holders (English)
• Card Facilitation Center
• Complaint Brochure
• Focal Points for Complaints Resolution of Politically Exposed Persons (PEP)
• Placard

• Issuance of Premium Prize Bonds (Registered) form Samba Bank Limited
  
• Mera Pakistan, Mera Ghar - Product Brochure
• COVID-19:Measures by SBP
• Awareness Campaign Against the Illegal Money Value Transfer Services (MVTS)
• Biometric Notification - Important
• Awareness of Federal Insurance Ombudsman
• Know Your Rights and Responsibilities as a Bank's Consumer - English
• Know Your Rights and Responsibilities as a Bank's Consumer - Urdu
• Protecting Your Payment Cards
• Issuance of Fresh Banknotes through Mobile SMS Services Eid ul Fitr 2019
• Rupay Ko Pehchano
• Exchange of Demonetized Rs 500 Old Design Banknote
• State Bank Customer Facilitation Centers to Reduce Concerns/Grievances of Depositors & Borrowers
• Registration and National Tax Number Certificate

• Exporter Special Foreign Currency Account (ESFCA) Current
• Term Deposit Account
• Special Foreign Currency Account
• Non-Resident Legal Entities Account ~ Current (NRBVA & FCBVA)
• Non-Resident Legal Entities Account ~ Savings (NRBVA & FCBVA)
• Current Account (General Banking) Branch & Digital (Both)
• Savings Account (General Banking) Branch & Digital (Both)
• Asaan Account & Asaan Remittance Account (Branch Only)
• Hajj & Umrah Remittance Account
• Non-Resident Pakistan (NRP) – Repatriable (NRAR) & Non-Repatriable (NRAN)
• Consumer Assets (PIL & Running Finance)
• Roshan Digital Account ~ Current (NRVA & FCVA)
• Roshan Digital Account ~ Savings (NRVA & FCVA)
• RDA Low Income - Current (NRVA & FCVA)
• RDA Low Income - Savings (NRVA & FCVA)
• Asaan Digital Account (ADA) & Asaan Remittance Account (ADRA) (Digital Only)
• Freelancer Account - Current
• Freelancer Account - Savings