Quick Links
Sunwai Portal
State Bank of Pakistan, in its endeavor to further improve the effectiveness and fairness of the banking system, has developed a Portal and Mobile App namely ‘Sunwai- a customer complaint management service’ with an aim to facilitate customers in the lodgment of their complaints with the Banks/DFIs/MFBs (referred herein as FIs).
Sunwai can be accessed at https://sunwai.sbp.org.pk
Google Play store: https://play.google.com/store/apps/details?id=com.sbp.sbp_complaints_management&hl=en&gl=US&pli=1
IOS App store: https://apps.apple.com/gb/app/sunwai-customer-complaint/id1631334727
Rates
- Declared Rates 01st Jul 2023 to 31st Dec 2023
- Expected Rate of Return Jan 01 2024 to Jun 30 2024
- Declared Rate of Return - Effective 1st January 2023 - 30th June 2023
- Expected Rate of Return July 01, 2023 to December 31, 2023
- Annualized Expected Rate of Return on Deposits - Effective May 01, 2023 to June 30, 2023
- Annualized Expected Rate of Return on Deposits - Effective April 01, 2023 to June 30, 2023
- Expected Rate of Return February 01 2023 to June 30 2023
- Declared Rate of Return - Effective 1st July 2022 - 31st December 2022
- Expected Rate of Return January 01 2023 to June 30 2023
- Expected Rate of Return December 01 2022 to December 31 2022 (Broadcast)
- Expected Rates Of Return August, 1st 2022 to December 31, 2022
- Expected Rates Of Return July, 2022 to December 31, 2022
- Declared Rate of Return – Effective January 1,2022 June, 30 2022
- Expected Rates Of Return 1st June 2022 to 30th June 2022.
- Expected Rates Of Return 1st May 2022 to 30th June 2022.
- Declared Rate of Return – Effective July to December, 2021
- Expected Rates Of Return 1st January 2022 to 30th June 2022.
- Expected Rates Of Return 1st December 2021 to 31st December 2021.
- Declared Rate of Return – Effective January to June, 2021
- Expected Rates Of Return July to December 2021.
- Declared Rate of Return – Effective July to December, 2020
- Annualized Expected Rate of Return - Effective January to June, 2021.
- Declared Rate of Return – Effective Jan to June, 2020
- Annualized Expected Rate of Return - Effective July 15 to December 31, 2020.
- Annualized Expected Rate of Return - Effective July 04 to December 31, 2020.
- Annualized Expected Rate of Return - Effective July 01 to December 31, 2020.
- Annualized Expected Rate of Return - Effective June 22 to June 30, 2020.
- Annualized Expected Rate of Return - Effective June 01 to June 30, 2020.
- Annualized Expected Rate of Return - Effective May 01 to June 30, 2020.
- Annualized Expected Rate of Return - Effective April to June, 2020.
- Annualized Expected Rate of Return – Effective January 01 to June 30, 2020
- Declared Rate of Return – Effective July 01 to December 31, 2019
- Term deposit Rates & Information – Effective July 03, 2019 to September 03, 2019
- Annualized Expected Rate of Return – Effective August 01 to December 31, 2019.
- Annualized Expected Rate of Return – Effective July 01 to December 31, 2019
- Expected rate of Return - June 01 to June 30, 2019
- Declared Rates 01st Jan 2019 - 30th June 2019
- Expected Rate of Return - March 01 to June 30, 2019 (Broadcast)
- Declared Rates July to Dec 2018
- Expected Rate of Return on Deposits - Jan 01, 2019 to June 30, 2019
- Expected rate of return – Oct 01 to December 31, 2018
- Expected rate of return – Aug 01 to December 31, 2018
- Expected rate of return – July 01 to December 31, 2018
- Expected Rate of Return - Feb 01 to Jun 30, 2018
- Expected Rate of Return - Jan 01 to Jun 30, 2018 (Broadcast)
- Declared Rates - Jan 01, 2017 to June 30, 2017
- Samba Personal Loan Pricing Grid -July - Dec 2017
- Expected Rate of Return - Jul 01 to Dec 31, 2017
- Expected Rate of Return - 1st January 2017 - June 30, 2017
- Expected Rate of Return - Jul 01 to Dec 31 2016 (Broadcast)
- Declared Rates - Jan - Jun 2015
- Declared Rates - Jul - Dec 2015
- Expected Rate of Return - 1st January 2016 - June 30, 2016
- Expected Rate of Return on Deposits - October 01,2015 to December 31,2015
- Expected Rate of Return - 1st June 2015 - June 30, 2015
- Expected Rate of Return - 1st April 2015 - June 30, 2015
- Expected Rate of Return - 1st February - June 30, 2015
- Expected Rate of Return - 1st January - June 30, 2015
- Declared Rates July-Dec 2014
- Expected Rate of Return - 1st December - December 31, 2014
- Declared Rates Jan-June 2014
- Expected Rate of Return - 1st July - December 31, 2014
- Declared Rates July-Dec 2013
- Annualized Rate of Expected Returns 1st Jan - 30th June 2014
- Annualized Rate of Expected Returns 1st Dec - 31st Dec 2013
- Annualized Rate of Expected Returns October - December 2013
- Declared Rates Jan-Jun 2013
- Annualized Rate of Expected Returns July - December 2013
- Annualized Percentage Rate for Personal Loan Installment Program
- Annualized Rate of Expected Returns Apr 01 - Jun 30, 2013
- Declared Rates July-Dec 2012
- Annualized Rate of Expected Returns Jan 01 - June 30, 2013.
- Annualized Rate of Expected Returns July-Dec 2012
- Annualized Rated of Expected Returns Jan - Apr 2012
- Annualized Rated of Expected Returns May - June 2012
- Declared Rates July- Dec 2011
- Annualized rate of expected return - July 2011
- Declared Rates Jan-Jun 2011
- Annualized Rate of Expected Return - Jan 2011
- Range of Declared Special Rates - July To Dec 2010
- Declared Rates July-Dec 2009
- Indicative Rates From Jan 2010
- Indicative Rates Jan 2009 – June 2009
- Indicative and declared Rates July 2008 – Dec 2008
Unclaimed Deposits
- Unclaimed Deposit Annexure A- Dec 2022
- Unclaimed Deposit Annexure A- Dec 2021
- Unclaimed Deposit Annexure A- Dec 2020
- Unclaimed Deposit Annexure A- Dec 2019
- Unclaimed Deposit Annexure A- Dec 2018
- Unclaimed Deposit Annexure A - Dec 2017
- Unclaimed Deposit Annexure A - Dec 2016
- Unclaimed Deposit Annexure A - Dec 2015
- Unclaimed Deposit Annexure A - Dec 2014
- Unclaimed Deposit Annexure A - Dec 2013
- Unclaimed Deposit Annexure A - Dec 2012
- Unclaimed Deposit Statement 2011
- Unclaimed Deposit Statement 2010
- Unclaimed Deposit Statement 2009
- Unclaimed Statement 2008 LCY
- Unclaimed Statement 2008 FDD-EURO
- Unclaimed Statement 2008 FDD-GBP
- Unclaimed Statement 2008 FDD-USD
- Unclaimed Statement 2008 Frozen
- Unclaimed Statement 2007 PKR
- Unclaimed Statement 2007 FCY
- Unclaimed Deposit Frozen FCY_2006
- Unclaimed Statement 2006 FCY
- Unclaimed Statement 2006 PKR
Schedule of Charges
Note : In accordance with the SBP guidelines, Samba Bank Limited is currently not charging clients for RTGS.
- Addendum to SOC - January to June 2024
- Schedule of Charges (January to June 2024)
- Summary of Changes (January to June 2024)
- Schedule of Charges (July to December 2023)
- Summary of Changes (July to December 2023)
- Schedule of Charges (1st Jan to 30th June 2023)
- Summary of Changes (January to June 2023)
- Addendum to SOC - July 01 to December 31,2022
- Summary of Changes (July to December 2022)
- Schedule of Charges (July to December 2022)
- Summary of Changes (January to June 2022)
- Schedule of Charges (January to June 2022)
- Addendum to SOC - July 01 to December 31,2021
- Schedule of Charges (July to December 2021).
- Summary of Changes (July to December 2021)
- Schedule of Charges (1st Jan to June 30th 2021)
- Summary of Changes
- Schedule of Charges (July to December 2020)
- Summary of Changes (July to December 2020)
- Schedule of Charges (January to June 2020)
- Summary of Changes
- Schedule of Charges 1st of July - Dec 2019
- Schedule of Charges 1st Jan - 30th June 2019
- Schedule of Charges 1st July - 31st Dec
- Schedule of Charges Jan - June 2018
- Summary of Changes Schedule of Charges Jan - June 2018
- Schedule of Charges July - Dec 2017
- Amendment To RTGS Charges SBL SOC Jan - June 2017
- Schedule of Charges Jan - June 2017
- Schedule of Charges July - Dec 2016
- Schedule of Charges Jan - June 2016
- Addendum to Schedule of Charges
- July 1st to December 31st, 2015 - English
- July 1st to December 31st, 2015 - Urdu
- January 1st to June 30th, 2015
- July 1st to Decemeber 31st, 2014
- January 1st to June 30th, 2014
- July 1st to December 31st, 2013
- January 1st to June 30th, 2013
- July 1st to Decemeber 31st, 2012
- January 1st to June 30th, 2012
- July 1st to Decemeber 31st, 2011
- January 1st to June 30th, 2011
- July 1st to December 31st, 2010
FAQs, T&Cs and Guidelines
- List of Operational ATMs
- 3DS Terms of Service_Use
- Upgraded Samba Debit MasterCard
- Financial Rights & Responsibilities
- Verification of authenticity & genuineness of Bank Guarantees
- SBL Same Day Clearing Branches
- Centralized Processing of Clearing
- Financial Consumer Protection Framework
- PBA Glossary on Consumer Financing (English)
- PBA Glossary on Consumer Financing (Urdu)
- Awareness among Policy Holders - SECP Notice
- Guideline of Business Conduct
- Debit Card T&C's and Card Holder Safety
- Grievance Commissioner Cell for Overseas Pakistan
- Debit Card User Guide
- FX Services For Individuals
- Samba E-statements T&Cs
- Guidelines on New Cheque Books
- Terms and Conditions for Accounts and Services - NRP Dubai (Urdu)
- Terms and Conditions for Accounts and Services - NRP Dubai (English)
- Terms and Conditions for Accounts and Services - Urdu
- FAQs SAMBA ATM Card
- Terms and Conditions for Accounts and Services
- Terms and Conditions for Accounts and Services – Corporate Accounts
- Guidelines for Card Holders (Urdu)
- Guidelines for Card Holders (English)
- Card Facilitation Center
- Complaint Brochure
- Focal Points for Complaints Resolution of Politically Exposed Persons (PEP)
- Placard
SBP Notices and Circulars
- Issuance of Premium Prize Bonds (Registered) form Samba Bank Limited
- Mera Pakistan, Mera Ghar - Product Brochure
- COVID-19:Measures by SBP
- Awareness Campaign Against the Illegal Money Value Transfer Services (MVTS)
- Biometric Notification - Important
- Awareness of Federal Insurance Ombudsman
- Know Your Rights and Responsibilities as a Bank's Consumer - English
- Know Your Rights and Responsibilities as a Bank's Consumer - Urdu
- Protecting Your Payment Cards
- Issuance of Fresh Banknotes through Mobile SMS Services Eid ul Fitr 2019
- Rupay Ko Pehchano
- Exchange of Demonetized Rs 500 Old Design Banknote
- State Bank Customer Facilitation Centers to Reduce Concerns/Grievances of Depositors & Borrowers
- Registration and National Tax Number Certificate
Key Fact Statement for Liability Accounts
- Exporter Special Foreign Currency Account (ESFCA) Current
- Term Deposit Account
- Special Foreign Currency Account
- Non-Resident Legal Entities Account ~ Current (NRBVA & FCBVA)
- Non-Resident Legal Entities Account ~ Savings (NRBVA & FCBVA)
- Current Account (General Banking) Branch & Digital (Both)
- Savings Account (General Banking) Branch & Digital (Both)
- Asaan Account & Asaan Remittance Account (Branch Only)
- Hajj & Umrah Remittance Account
- Non-Resident Pakistan (NRP) – Repatriable (NRAR) & Non-Repatriable (NRAN)
- Consumer Assets (PIL & Running Finance)
- Roshan Digital Account ~ Current (NRVA & FCVA)
- Roshan Digital Account ~ Savings (NRVA & FCVA)
- RDA Low Income - Current (NRVA & FCVA)
- RDA Low Income - Savings (NRVA & FCVA)
- Asaan Digital Account (ADA) & Asaan Remittance Account (ADRA) (Digital Only)
- Freelancer Account - Current
- Freelancer Account - Savings