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Sunwai Portal

State Bank of Pakistan, in its endeavor to further improve the effectiveness and fairness of the banking system, has developed a Portal and Mobile App namely ‘Sunwai- a customer complaint management service’ with an aim to facilitate customers in the lodgment of their complaints with the Banks/DFIs/MFBs (referred herein as FIs).

Sunwai can be accessed at https://sunwai.sbp.org.pk

Google Play store: https://play.google.com/store/apps/details?id=com.sbp.sbp_complaints_management&hl=en&gl=US&pli=1 

IOS App store: https://apps.apple.com/gb/app/sunwai-customer-complaint/id1631334727


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